ServiceNow

Customer Success Manager

Santa Clara, California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have 3+ years of experience in customer professional services or related business support, with strategic tech industry experience and the ability to provide independent comprehensive services. Experience leveraging AI in work processes, decision-making, or problem-solving is required, and ServiceNow accreditations or certifications are a plus.

Responsibilities

The Customer Success Manager will act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and increase adoption of ServiceNow products through prescriptive guidance. This involves bringing best practices and innovations to customers, ensuring they are technically healthy and on the latest product versions, identifying criteria for assistance using Success Plays, promoting success stories, maximizing customer value and license utilization, and working with internal teams to improve product adoption and resolve escalated client issues.

Skills

Customer Success
AI Integration
Prescriptive Guidance
Product Adoption
Client Issue Resolution
Cloud Platform
Customer Advocacy

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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