Customer Success Manager
SamaFull Time
Entry Level & New Grad
Candidates should have 3+ years of experience in customer professional services or related business support, with strategic tech industry experience and the ability to provide independent comprehensive services. Experience leveraging AI in work processes, decision-making, or problem-solving is required, and ServiceNow accreditations or certifications are a plus.
The Customer Success Manager will act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and increase adoption of ServiceNow products through prescriptive guidance. This involves bringing best practices and innovations to customers, ensuring they are technically healthy and on the latest product versions, identifying criteria for assistance using Success Plays, promoting success stories, maximizing customer value and license utilization, and working with internal teams to improve product adoption and resolve escalated client issues.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.