[Remote] Customer Success Manager - Commercial Markets at Planet

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

6+ years of experience in Customer Success, account management or similar
Bachelor’s degree in a related field
Advanced working knowledge of remote sensing, GIS or geospatial imagery products
Advanced technical background, experience with remote sensing platforms and solutions
Ability to successfully communicate and coordinate with international customers & sales teams
Solid problem solving skills
Proactive work style and ability to work independently
Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs

Responsibilities

Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet’s products
Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells
Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows
Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback
Work closely with sales, product, and marketing teams to support customer needs, case studies, and events
Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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