[Remote] Customer Success Manager at Restaurant365

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Previous experience with R365 platform
3 to 5 years of experience in accounting and/or restaurants
5 plus years of experience in a customer facing role
Ability to travel 10%
Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
Collaborative and flexible working style
Efficient and timely with deadlines and deliverables
Strong organization and time-management skills
The ability to work independently without supervision
Strong technical aptitude with experience communicating across multiple platforms
Previous Gainsight experience or other customer success management platform preferred
Previous project management software experience preferred

Responsibilities

Develop long-term relationships with customers leading to high retention and customer satisfaction
Ensure customers are successful with the product following the launch date
Manage customer the customer experience and setting expectations
Responsible for tracking & driving customer health and Net Promoter Scores
Create playbooks & present calls to action
Responsible for reaching assigned targets for customer KPI’s
Continuously improve customer experience by proposing new processes and concepts
Participate in user groups and client facing webinars
Handle any product or full software attrition to identify save opportunities
Identify and pass leads to our Sales Growth team
Other duties as assigned

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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