Customer Success Manager (CA) at edmentum

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, EducationIndustries

Requirements

Maintain working knowledge of industry, market, and competitive landscape
Foster a culture of inclusion and cross-functional collaboration
Demonstrate integrity, ethics, and a commitment to Edmentum’s mission and values
5+ years of combined experience leading education technology implementation
Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
Deep knowledge of current educational trends, research, and state-specific requirements
Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
Strong understanding of curriculum and instruction
Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
Ability to analyze client usage and student progress and performance data to make data-driven recommendations
Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
Passionate about Edmentum’s mission and committed to driving educational equity, innovation, and meaningful impact
Able to travel up to 65%

Responsibilities

Manage and be accountable for the success of partner schools from onboarding through renewal
Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals
Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services
Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship
Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory
Effectively forecast customer health and risk of attrition
Continuously self-educate about Edmentum's products and solutions and the K-12 competitive landscape

Skills

Customer Success

Account Management

Stakeholder Management

Onboarding

Customer Retention

Implementation Planning

Strategic Thinking

Communication

Adoption Strategies

District Management

edmentum

Educational technology solutions for K-12 schools

About edmentum

Edmentum creates educational technology solutions designed to improve student outcomes in K-12 education. Their products help educators address learning challenges such as knowledge gaps, concept mastery, and credit recovery by providing data-driven tools that tailor educational experiences to individual student needs. Edmentum serves a wide range of clients, impacting over 43,000 schools and 5.2 million students across the U.S. and more than 100 countries. Unlike many competitors, Edmentum focuses on integrating its solutions into existing school curriculums, allowing teachers to offer personalized learning experiences. The company's goal is to enhance the educational journey of students by equipping educators with effective tools and fostering strong relationships with them.

Bloomington, IndianaHeadquarters

1960Year Founded

$42MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Risks

Emerging EdTech startups offer innovative solutions at lower costs, threatening market share.

Rapid technological advancements may outpace Edmentum's platform updates, risking obsolescence.

Data privacy regulations could increase operational costs and complexity for Edmentum.

Differentiation

Edmentum offers data-driven solutions tailored to individual student needs.

The company integrates durable skills into middle school career exploration courses.

Edmentum supports K-12 educators with tools for knowledge gaps and credit recovery.

Upsides

Growing demand for personalized learning solutions post-COVID-19 benefits Edmentum.

Partnership with America Succeeds enhances Edmentum's career exploration offerings.

AI-driven educational tools trend aligns with Edmentum's data-driven approach.

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