Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, SoftwareIndustries

Requirements

Candidates should have previous experience in a B2B Customer Success or Account Manager position within the SaaS industry, including onboarding and implementation experience. Strong communication skills, proficiency in PowerPoint and Excel, conflict resolution abilities, and the capacity to prioritize and multitask are essential. Resourcefulness, creativity, strategic thinking, self-motivation, a fast learning ability, and strong attention to detail are also required. A background in equipment maintenance, machinery, or manufacturing, and fluency in Spanish or French are considered advantageous.

Responsibilities

The Customer Success Manager will lead new customer onboarding and implementation processes in partnership with Sales and Account Management teams, while proactively driving improvements to reduce onboarding time and enhance the customer experience. They will set strategic direction for customer use of Limble CMMS to address business challenges using best practices, provide additional training and education to ensure long-term customer success, and establish measurable objectives with customers. The role involves holding both customers and Limble CMMS accountable to defined goals, identifying opportunities and risks within customer organizations, and presenting recommendations. Facilitating customer conversations to ensure maximum value realization from the product and proactively escalating at-risk customers with regular updates and status reports are also key duties.

Skills

Customer Success

Account Management

SaaS

Onboarding

Implementation

Training

Product Specialist

B2B

Limble CMMS

Computerized maintenance management software provider

About Limble CMMS

Limble CMMS offers a software solution designed to help organizations manage their maintenance operations efficiently. Their Computerized Maintenance Management System (CMMS) allows users to organize work orders, implement preventive maintenance programs, manage assets, and track spare parts inventory. The software is accessible on mobile devices, making it convenient for technicians to use while on the move. Limble CMMS serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model where clients pay for the features they utilize. This approach not only streamlines maintenance processes but also provides a consistent revenue stream for the company. Limble CMMS aims to enhance the efficiency and cost-effectiveness of maintenance management for businesses across various industries.

Lehi, UtahHeadquarters

2015Year Founded

$109.9MTotal Funding

LATE_VCCompany Stage

Industrial & Manufacturing, Consumer Software, Enterprise SoftwareIndustries

201-500Employees