[Remote] Customer Success Manager at UiPath

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Automation, Enterprise SoftwareIndustries

Requirements

5+ years of experience in Customer Success, Post-Sales, or Account Management within enterprise software or SaaS environments
Strong understanding of automation, AI, and Agentic Automation principles
Proven experience managing enterprise customers and driving adoption, value realization, and retention
Technical literacy to communicate effectively with IT and business stakeholders about automation strategy
Data-driven mindset with the ability to analyze customer health, adoption metrics, and performance indicators
Excellent presentation, relationship management, and communication skills across executive and operational levels
Fluency in Spanish and English at a professional communication level (written and spoken)

Responsibilities

Own post-sales success for a defined customer portfolio within the LATAM territory
Guide customers to achieve adoption milestones, business outcomes, and measurable ROI through effective use of the UiPath Platform
Conduct success planning sessions and business reviews to assess value realization and identify expansion opportunities
Partner with customers to design and scale automation strategies, utilizing AI and Agentic Automation frameworks to drive innovation and efficiency
Strengthen customer relationships through proactive engagement, transparency, and trusted advisory
Partner with Technical Account Managers (TAMs) from HUB LATAM to ensure strong alignment between technical delivery and business outcomes
Work closely with Sales, Product Support, Professional Services, and Product Engineering to provide a unified and seamless customer experience
Identify customer feedback and emerging needs to inform internal teams and improve platform adoption
Contribute to success playbooks and standardized engagement practices to enhance scalability and consistency across the territory

Skills

Customer Success

Automation

ROI Analysis

Business Reviews

Success Planning

Account Management

Cross-functional Collaboration

UiPath Platform

Agentic Automation

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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