Customer Success Manager, Banking at Prove

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, TechnologyIndustries

Requirements

5+ years in a customer facing role such as account management or sales
Excellent project management and long-term account planning skills
Strong written and verbal communication, documentation, presentation, interpersonal, and customer service skills
Experience within a highly regulated market (i.e. Fintech, Insurance, Retail)
Knowledge of digital identity and Authentication strongly preferred
Selling strategies and negotiations skills preferred
Aptitude and passion for technology

Responsibilities

Establish reputation as trusted partner via regular business reviews presenting the status of the Prove relationship, reviewing active and future project(s) and demonstrating the value Prove delivers to the clients business objectives
Quickly become a subject matter expert of clients business objectives and use cases while striking a healthy balance between customer satisfaction and delivering business value
Primarily responsible to achieve our corporate objectives measured by a client Net Promoter Score (NPS)
Forecasting & Accuracy: Responsible for forecasting contracted and live revenue
QBRs: Organizes and hosts onsite QBRs with client executive team to align to customer goals and derive long term partnership plans
Pass rate optimization & recommendations: Present areas of optimization to clients via partnership with AM’s (new opportunities) or SCs (pass rate improvements) to drive client success and value of Prove solution
Ticket monitoring and escalation coordination: Responsible for creation and monitoring client’s internal ticketing needs (support ticket, SC ticket, product ticket, Data Science Tickets, Fraud tickets)
Product Expertise: Develop a deep understanding of our products and services. Stay updated on the latest features and updates, and effectively communicate their value to clients

Skills

Customer Success

Customer Retention

Client Relationship Management

Banking

Digital Identity

Identity Tokenization

Authentication

CRM

Product Knowledge

Client Advocacy

Prove

Identity verification and authentication solutions

About Prove

Prove specializes in identity verification and authentication services, primarily serving clients in the financial sector. Its solutions are designed to secure transactions across various platforms, including mobile, desktop, call centers, and chat services. Prove's products work by utilizing a privacy-first approach that incorporates decentralized data architecture and identity tokenization, ensuring that user consent is prioritized and data aggregation is minimized. This focus on security and privacy sets Prove apart from its competitors, as it has built a reputation as a trusted partner for major financial institutions. The company's goal is to provide scalable and effective authentication solutions that enhance security for over 1,000 enterprise customers and 500 banks globally, while also maintaining a commitment to user privacy.

New York City, New YorkHeadquarters

2008Year Founded

$245.2MTotal Funding

LATE_VCCompany Stage

Fintech, Cybersecurity, Financial ServicesIndustries

1-10Employees

Benefits

Dental, Vision, Health, & Life Insurance

Well-Being Reimbursement

401K / Retirement Plan

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Risks

Generative AI intensifies threats like scraping and fraud, challenging Prove's API solutions.

Deepfake technology threatens trust in Prove's phone-based authentication methods.

EU's eIDAS 2.0 regulation may increase Prove's operational costs to meet compliance.

Differentiation

Prove specializes in phone-centric identity verification, enhancing security and consumer privacy.

Prove's decentralized data architecture limits data aggregation, emphasizing a privacy-first approach.

Prove serves 9 of the top 10 US financial institutions, showcasing its industry leadership.

Upsides

Prove's self-service platform simplifies identity verification, improving customer experience and reducing fraud.

The rise of digital wallets increases demand for Prove's secure digital identity solutions.

Prove's expertise in phone-based authentication addresses the growing threat of business identity theft.

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