Customer Success Manager - APAC (South East Asian Language beneficial) at Hudl

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sports Technology, SaaSIndustries

Requirements

Held a client-facing role, preferably in a technology company
Excellent communicator with strong presentation skills
Technology-savvy (e.g., understand what an API is and able to pitch it to clients)
Strong relationship builder to drive expansion and renewals
Willingness to travel consistently (e.g., a few times a month)
Live within commuting distance of Sydney office

Responsibilities

Develop strong customer relationships and maximize satisfaction across a group of Mid Market Football accounts in APAC
Be involved in all aspects of support and account management, including demonstrating products, educating customers, and carrying out engagement and commercial activities
Work toward monthly, quarterly, and yearly renewal targets by running meetings to understand client needs and identify upselling opportunities
Collaborate effectively with Account Executive (AE) colleagues to capitalize on market opportunities
Help users get maximum benefit and higher ROI from their subscription

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer RelationshipsProduct DemonstrationRenewal ManagementUpsellingSales Enablement

Questions & Answers

Common questions about this position

What is the location requirement for this role?

Candidates must live within commuting distance of Hudl's offices in Sydney, but there are no current requirements for the number of office days due to the flexible work policy.

What are the must-have skills for this Customer Success Manager position?

Must-haves include experience in a client-facing role preferably in tech, excellent communication and presentation skills, technology-savviness like understanding APIs, ability to build strong relationships, and willingness to travel a few times a month.

What is the company culture like at Hudl?

Hudl builds great teams by hiring the best, trusts employees to work their way, fosters a supportive culture recognized as one of Newsweek's Top 100 Global Most Loved Workplaces, and supports sports teams worldwide.

Is a salary range provided for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have client-facing experience in tech, excellent presentation and relationship-building skills, tech-savviness, and travel willingness; nice-to-haves include sports background, Salesforce experience, and proactivity in helping customers.

Hudl

Video analysis tools for sports teams

About Hudl

Hudl provides tools for sports teams to capture, analyze, and learn from video and data. Their platform serves over 230,000 teams across 40 sports, including high school clubs and professional athletes. The service operates on a subscription model, offering performance analysis tools, AI-powered cameras for video capture, and online streaming for games. These smart cameras can livestream and record games, utilizing AI to ensure comprehensive coverage. Hudl also includes features for player recruitment, helping athletes connect with scouts and colleges. The company aims to enhance the growth of athletes, coaches, and teams by providing easy access to valuable information, ultimately maximizing their performance.

Lincoln, NebraskaHeadquarters

2006Year Founded

$115.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Free lunch (everyday!)

Free snacks, soda & coffee

New hire graduation

$5 t-shirts

Anniversary gifts

Casual dress code

Fantasy football & march madness brackets

Pop-a-shot

3-on-3 basketball tourney

Unlimited vacation

401(k)

Social events committee

Birthday bagels & donuts

Hudl helps

Hudl works smarter

Annual retreat

Free tickets to div. 1 & nfl games

Computer stipend

Risks

Increased competition from Atavus could impact Hudl's market share in education.

Departure of Dan Hill may lead to strategic challenges in global expansion.

Investor hesitance towards AI startups could affect Hudl's funding opportunities.

Differentiation

Hudl offers AI-powered cameras for automated video capture and analysis.

The platform provides recruitment tools to help athletes get noticed by scouts.

Hudl's subscription model caters to entire athletic departments, enhancing accessibility.

Upsides

Partnership with Atavus enhances player safety and performance through data-driven insights.

Investment from Nelnet indicates increased funding opportunities for Hudl's innovation.

Strategic acquisition of StatsBomb strengthens Hudl's professional sports solutions.

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