Customer Success Manager - Aerospace & Defense at Lumafield

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Defense, ManufacturingIndustries

Requirements

Engineering B.S. degree or similar
8+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Familiar with the business models, products, and manufacturing processes in aerospace and defense
Knowledge of common standards such as AS9100
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive level presentations
Organized and are ready to dive head first into a rapidly scaling startup environment
Bonus: MBA or equivalent business experience

Responsibilities

Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
Proactively manage renewals processes and mitigate churn risk
Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check-ins
Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

Skills

Customer Success Management

Account Management

Customer Onboarding

Renewals

Expansion

Aerospace

Defense

Manufacturing

Quality Assurance

Engineering

Stakeholder Management

Strategic Advisory

Lumafield

Provides industrial CT scanning and AI inspection

About Lumafield

Lumafield offers advanced industrial CT scanning and AI-driven inspection solutions for the manufacturing sector. Its main products, the Neptune CT scanner and Voyager analysis software, allow clients to quickly scan products on the factory line, enabling engineers to detect internal defects. The AI engine, Atlas, analyzes scan data to provide insights that help improve product quality and speed up production. Lumafield aims to enhance manufacturing efficiency while ensuring data security and privacy.

Somerville, MassachusettsHeadquarters

2019Year Founded

$75.4MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Company Equity

Stock Options

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Unlimited Paid Time Off

Commuter Benefits

Company Social Events

Risks

Emerging CT technologies from competitors threaten Lumafield's market share.

Rapid AI advancements may render current tools obsolete without updates.

Economic downturns could reduce demand for high-cost CT equipment.

Differentiation

Lumafield offers ultra-fast CT technology reducing inspection time by over 99%.

Atlas AI tool provides plain language solutions for complex manufacturing problems.

SOC2 compliance highlights Lumafield's commitment to data security and privacy.

Upsides

Rising demand for battery safety tools boosts Lumafield's market potential.

AI-driven manufacturing solutions are increasingly sought after for cost optimization.

Digital twins trend enhances product lifecycle management with CT scanning.

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