Customer Success Manager at Planet

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, FintechIndustries

Requirements

Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background (relevant courses/training desired but not required)
Commercially oriented, with strong analytical skills and goal-oriented mindset
Strong communication and interpersonal skills
Fluent in English (a second European language: French, German, or Italian valued), verbal and written
Ability to manage multiple priorities effectively
Passion for building strong customer relationships and fostering customer loyalty

Responsibilities

Coordinate customer contract renewals and negotiations to maximise customer retention
Actively upsell products and services to assigned customer base, identify opportunities to cross-sell new Planet products, and work with internal teams to ensure customers are live and transacting within agreed timeframes
Cover inbound customer calls and requests for commercial and non-operations purposes; engage with customers before, during, and after request execution
Execute targeted commercial campaigns (e.g., win-back offers, cross-sell, upsell) via telephone calls or email, and track customer engagement
Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as required
Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution

Skills

Key technologies and capabilities for this role

Customer SuccessPaymentsFintechContract NegotiationUpsellingCross-sellingCustomer RetentionChurn PreventionRelationship Management

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Experience in Customer Success or Customer Support role is required, ideally from a Payments or Fintech background, with relevant courses or training desired but not required.

What are the key skills needed for this position?

Candidates need to be commercially oriented with strong analytical skills and a goal-oriented mindset, along with strong communication and interpersonal skills, and fluency in English (a second European language preferred).

Is the salary specified for this Customer Success Manager position?

This information is not specified in the job description.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What makes a strong candidate for the Customer Success Manager role at Planet?

A strong candidate is results-driven with Payments or Fintech experience, thrives on challenges, has a commercially oriented and goal-oriented mindset, and excels in communication to build relationships, retain customers, and drive upsell opportunities.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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