UiPath

Customer Success Manager

São Paulo, State of São Paulo, Brazil

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries

Position Overview

  • Location Type: Not Specified
  • Job Type: Full-Time
  • Salary: Not Specified

Life at UiPath: The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you?

Your Mission: As a Customer Success Manager at UiPath, you'll be the driving force behind our customers' success in their AI-powered transformation journeys. You'll strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of our automation solutions. Your role will be pivotal in building strong relationships with clients, positioning you as a trusted advisor in their automation strategies.

What you'll do at UiPath

  • Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization.
  • Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies.
  • Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams.
  • Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals.
  • Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies.
  • Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations.
  • Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation.

What you'll bring to the team

  • 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention.
  • Experience with professional services and support/services attach motions.
  • Strong background in a high-growth technology company, preferably in the SaaS or RPA space.
  • Excellent communication and interpersonal skills.
  • Data-driven mindset with the ability to make informed decisions and drive results.

Nice-to-have Skills

  • Experience in operational and technical best practices for executing automation and driving transformation.
  • Bachelor's degree in business, technology, or a related field (MBA preferred).
  • Strategic thinking skills with the ability to navigate ambiguity and lead through influence.

Note: Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Flexibility & Application Process: Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

Company Culture & Diversity: We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.

Skills

Customer Relationship Management
Value Delivery Planning
Automation Solutions
Client Management
Cross-functional Team Leadership
Industry Trends
Strategic Planning
Communication

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters
2005Year Founded
$1,936.8MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.
High implementation costs and rigidity of traditional RPA tools could deter clients.
Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.
The company provides robust governance and multiple robots on a single virtual machine.
UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.
The launch of AI Trust Layer enhances governance of GenAI features across the platform.
Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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