UiPath

Customer Success Manager

São Paulo, State of São Paulo, Brazil

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries

Requirements

Candidates should have 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention. Experience with professional services and support/services attach motions is required, along with a background in a high-growth technology company, preferably in the SaaS or RPA space. A Bachelor's degree in business, technology, or a related field (MBA preferred) is also required.

Responsibilities

As a Customer Success Manager, you will develop and own comprehensive value delivery plans aligned with customers' stated objectives, serve as the primary point of contact for clients, lead cross-functional teams to ensure successful implementation of automation solutions, advise customers on best practices, cultivate and maintain strategic relationships with key clients, collaborate with internal teams, and stay current with industry trends to drive innovation.

Skills

Customer Relationship Management
Value Delivery Planning
Automation Solutions
Client Management
Cross-functional Team Leadership
Industry Trends
Strategic Planning
Communication

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

Key Metrics

New York City, New YorkHeadquarters
2005Year Founded
$1,936.8MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.
High implementation costs and rigidity of traditional RPA tools could deter clients.
Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.
The company provides robust governance and multiple robots on a single virtual machine.
UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.
The launch of AI Trust Layer enhances governance of GenAI features across the platform.
Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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