Customer Success Manager at Eulerity

New York, New York, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing Automation, Digital Marketing, TechnologyIndustries

Requirements

3+ years of relevant Account Management experience (Preferred: experience with Account Management at a technology company)
Quick learner and ability to manage multiple priorities and projects
Excellent communication skills with the ability to educate and train clients and users
Very organized and keen attention to detail
Strong analytical and creative skills
Out-of-the-box thinker with problem-solving / consultative approach
High energy and a teamwork mentality
Proficient with Excel, PowerPoint and Word
Excellent interpersonal and communication skills in English
Must reside within the United States

Responsibilities

Educate users on digital marketing best practices and how our platform can help them achieve business goals
Act as main point of contact for business owners from varying brands using our technology to market their businesses
Assist clients with marketing strategy and review performance on channels, including but not limited to Google Adwords (Search), Facebook and Instagram (Social Media), Google Display Network, YouTube, etc
Collaborate with multi-unit owners and regional managers to build strong relationships, align on strategy, and drive business growth across territories
Host onboarding sessions to educate new users how to activate campaigns and use the Eulerity platform
Understand client objectives and KPIs, and steward successful use of the Eulerity platform
Interface with clients through emails and phone calls to provide support and platform/marketing expertise
Work closely with Technical Account Managers to track media placements to ensure delivery in full, proactively analyze campaign metrics and optimize
Work cross-functionally with internal teams — including Engineering, Product, and Marketing — to resolve client issues, drive campaign success, and ensure a seamless customer experience

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementDigital MarketingGoogle AdsFacebook AdsInstagram AdsGoogle Display NetworkYouTubeMarketing StrategyCampaign OptimizationOnboardingClient Relationship ManagementCampaign Metrics Analysis

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The expected salary range for this role is $60,000 - $70,000.

Is this Customer Success Manager role remote or hybrid?

This position is open to remote candidates who reside within the United States, with options for a hybrid model (2-3x in office per week) or fully remote.

What skills and experience are required for the Customer Success Manager role?

Candidates need 3+ years of relevant Account Management experience (preferred in tech), excellent communication skills, strong analytical and creative skills, proficiency with Excel, PowerPoint, and Word, and a teamwork mentality.

What benefits does Eulerity offer for the Customer Success Manager position?

Benefits include comprehensive medical, dental, and vision coverage, unlimited PTO, commuter benefits, 401(k) with company match, in-office lunches and unlimited snacks, and Summer Fridays.

What makes a strong candidate for the Customer Success Manager role at Eulerity?

A strong candidate has 3+ years of account management experience preferably in tech, excellent communication and interpersonal skills, proficiency in Excel/PowerPoint/Word, strong analytical abilities, and a high-energy teamwork mentality.

Eulerity

Automated marketing platform for digital advertising

About Eulerity

Eulerity provides automated marketing solutions that simplify digital advertising for businesses, particularly franchises and large enterprises. Its main product is an all-in-one marketing platform that automates the execution of established marketing strategies, allowing clients to manage complex advertising campaigns efficiently. The platform includes a creative suite with a library of editable templates and stock images, enabling users to create professional advertisements without needing design skills. Unlike competitors, Eulerity focuses on optimizing advertising budgets through advanced algorithms, ensuring clients spend their marketing dollars effectively. The company's goal is to enhance advertising performance and provide continuous access to the latest marketing technologies through a subscription service.

New York City, New YorkHeadquarters

2017Year Founded

$1.9MTotal Funding

EARLY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Hybrid Work Options

401(k) Company Match

401(k) Retirement Plan

Commuter Benefits

Risks

Emerging AI-driven platforms could erode Eulerity's market share.

Continuous AI updates may strain Eulerity's resources and service delivery.

Privacy regulations like CCPA could limit Eulerity's data-driven advertising.

Differentiation

Eulerity offers an all-in-one automated marketing platform for franchises and enterprises.

The platform includes a creative suite with editable templates and stock images.

Eulerity's leadership includes experienced professionals from Yahoo!, Google, and Microsoft.

Upsides

Mobile-first strategies increase demand for Eulerity's mobile app engagement platform.

AI-driven creative tools enhance Eulerity's creative suite capabilities.

Subscription models provide Eulerity with predictable revenue and customer retention.

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