[Remote] Customer Success Manager at Apixio

United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Application Security, Cybersecurity, Software DevelopmentIndustries

Requirements

Strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps processes, container registries)
Knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection)
Experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI)
Familiarity with next-gen security tools such as AI Agents
Excellent communication and relationship-building skills

Responsibilities

Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints
Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value
Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning
Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption
Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements
Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction
Facilitate kickoff sessions and enforce program management rigor across all accounts
Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams
Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity
Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication
Orchestrate escalations across cross-functional teams in war rooms with minimal disruption
Maintain internal and customer-facing reusable assets

Skills

Key technologies and capabilities for this role

SDLCAgileScrumWaterfallSCMCI/CDDevSecOpsSASTSCAAI Securitysecure supply chainsecrets detectionpen-testingthreat modelingmisconfiguration detectionASPM

Questions & Answers

Common questions about this position

What skills are required for the Customer Success Manager role?

Required skills include strong understanding of SDLC & Infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps), knowledge of Application Security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling, misconfiguration detection), experience driving ASPM outcomes, familiarity with AI Agents, and excellent communication skills.

What is the company culture like at Apiiro?

Apiiro emphasizes 'OneTeam, One Mission' by tearing down walls, listening to every voice, and working together to create value for customers, while 'Striving for Greatness' drives continuous improvement.

What salary or compensation does this role offer?

This information is not specified in the job description.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is an outcome-driven strategist and trusted advisor who thrives on solving complex problems, understands SDLC methodologies, development infrastructure, and application security tools, and excels at being organized, proactive, balancing priorities, and building relationships with technical and executive stakeholders.

Apixio

AI-driven healthcare analytics platform

About Apixio

Apixio focuses on healthcare analytics by using artificial intelligence and machine learning to analyze clinical documents for health plans and providers. Their platform automates coding and auditing processes, improving accuracy and efficiency compared to traditional methods. By specializing in risk adjustment, Apixio helps clients predict healthcare costs and enhance patient care. The company's goal is to unlock the potential of clinical data to improve healthcare delivery and outcomes.

San Mateo, CaliforniaHeadquarters

2009Year Founded

$35.1MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, HealthcareIndustries

201-500Employees

Benefits

Compensation - Competitive salary, 401k match, and stock options

Health insurance - Exceptional medical, dental, and vision coverage

Career development - Annual stipend for professional events and education

Health & Wellness - Annual stipend for health and wellness programs

Time off - Generous vacation policy, paid holidays, and parental leave

Grub - Catered lunches, healthy snacks, and refreshing drinks

Commuter benefits - Free parking, pre-tax transit benefits, and shuttle service

Events - Team parties, outings, employee recognition, and happy hours

Risks

Integration with existing EHR systems may face resistance from healthcare providers.

The healthcare analytics market is becoming increasingly competitive with new entrants.

Data privacy and security concerns could lead to regulatory challenges for Apixio.

Differentiation

Apixio uses AI to automate coding and auditing, improving efficiency and accuracy.

The company offers centralized patient health profiles for better data-driven insights.

Apixio's platform supports risk adjustment and payment integrity for healthcare organizations.

Upsides

AI-driven predictive analytics are gaining traction, enhancing Apixio's service offerings.

The demand for AI solutions in healthcare is projected to grow significantly by 2026.

Apixio's partnership with Vim enhances real-time insights at the point of care.

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