Customer Success Manager

United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Conversational AI, Customer ExperienceIndustries

Requirements

Candidates should have at least 5 years of experience in international B2B customer-facing positions with a proven sales record. They must be tech-savvy with good analytical skills, possess a strong understanding of businesses and digital trends, and have excellent communication and presentation skills. Experience in customer-facing roles via telephone, web, and face-to-face is essential, along with an understanding of e-commerce business needs and experience working with multiple stakeholders. The ability to think and act independently, coupled with curiosity and resourcefulness to understand brands' internal processes, is also required.

Responsibilities

The Customer Success Manager will drive growth by identifying upgrade opportunities and generating new revenues with existing customers. They will develop relationships to serve as a trusted consultant with customers, helping them optimize their online engagement strategy. Responsibilities include building and presenting a LivePerson sales story using data and insights, generating business plans to define strategies and tactics, and understanding and adapting to LivePerson's ongoing product and technology developments. The role involves managing multiple cross-product opportunities and projects, monitoring usage and product adoption, proactively contacting clients with low usage, and delivering coaching and training to improve their utilization.

Skills

Customer Relationship Management

Sales

Business Development

Account Management

Strategic Planning

Product Knowledge

Data Analysis

Consulting

Communication

Problem-Solving

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees