Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Medical DevicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in a related field, along with at least 5 years of experience in customer success or a similar role. Strong communication and interpersonal skills are essential, as is the ability to build and maintain relationships with clients. Experience in the healthcare industry, particularly with medical devices or technology, is preferred.
Responsibilities
The Customer Success Manager will orchestrate overall relationships with assigned clients, driving adoption of the HealthCast™ Services portfolio and facilitating retention. They will work with the account team to define key success criteria for deployment, provide clinical education and ongoing support, and proactively engage with clinicians after implementation to ensure customer satisfaction and continued clinical adoption. The CSM will measure and monitor customer achievement of key performance indicators, establish customer success plans, and build customer relationships by scheduling and leading customer calls to understand requirements and objectives. They will also serve as a trusted advisor, reporting on executive dashboards, program status, and clinical outcomes, and cementing themselves as a strategic partner for their assigned customers.
Skills
Customer Success
Client Relationship Management
Healthcare
Medical Devices
Clinical Education
Stakeholder Management
Communication
Interpersonal Skills
Dashboard Reporting
Medtronic
Develops and manufactures medical devices and therapies
About Medtronic
Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.
Key Metrics
Fridley, MinnesotaHeadquarters
1949Year Founded
$3.2MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees