Customer Success Manager at Bizly

Ghent, Flanders, Belgium

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, B2B Intelligence, TechnologyIndustries

Requirements

Experience in a customer-facing role, ideally in SaaS or tech
Excellent communication skills, you build trust with ease
A structured, solution-oriented, proactive mindset
Ability to thrive in a fast-paced, ever-changing environment
High energy, ownership, and a “let’s fix this” attitude
A collaborative approach across Product, Engineering, and Sales
Fluency in Dutch and English

Responsibilities

Own the Customer Journey - You’re the main point of contact from onboarding to expansion — the trusted partner for everything Bizzy
Build Strong Relationships - Connect with users, understand their goals, and help them get the most out of our platform
Drive Adoption & Engagement - Train, coach, host sessions, jump into calls — whatever helps customers use (and love) our product more
Spot Opportunities - Identify where we can add even more value and proactively share insights that help customers grow
Bridge Customers & Product - Collect feedback, share insights, and make sure the voice of the customer shapes what we build
Keep Churn Low & Satisfaction High - Monitor account health, anticipate risks, and ensure long-term loyalty
Handle Escalations With Calm & Clarity - Solve issues quickly, communicate clearly, and always aim for a positive outcome
Challenge How We Work - Improve processes, suggest changes, and help us level up

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingCustomer Relationship ManagementProduct AdoptionAccount ManagementChurn ReductionFeedback CollectionEscalation HandlingTrainingCustomer Engagement

Questions & Answers

Common questions about this position

What is the work location and remote policy for this role?

The role is based in Ghent, with flexibility to work from home 2 days a week.

What skills and experience are required for the Customer Success Manager position?

Required experience includes a customer-facing role, ideally in SaaS or tech, excellent communication skills, a structured proactive mindset, ability to thrive in a fast-paced environment, high energy and ownership, collaborative approach, and fluency in Dutch and English.

What is the company culture like at Bizzy?

Bizzy fosters a culture of growing together through fast learning, open sharing, and candid conversations, with values like taking initiative, leading the way, being united by growth, and balancing hustle with unwinding for a sustainable pace.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate is high-energy, hands-on, proactive, sharp, driven to make customers successful, with experience building relationships, spotting opportunities, and thriving in a fast-paced scale-up environment while fluently speaking Dutch and English.

Bizly

Platform for planning corporate meetings and events

About Bizly

Bizly provides a platform for companies to plan and execute meetings and corporate events more efficiently. The platform connects users with a curated selection of high-quality venues and specialized vendors, making it easier to organize local gatherings. Bizly operates on a software-as-a-service (SaaS) model, where companies subscribe to access tools and resources for meeting management. This user-friendly platform is designed for corporate event planners, travel managers, and remote teams, ensuring that meetings are productive and well-organized. Unlike competitors, Bizly focuses specifically on enhancing the meeting experience by addressing the common issue of unproductive meetings, with the goal of transforming how organizations approach corporate events.

Palo Alto, CaliforniaHeadquarters

2016Year Founded

$17.9MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

11-50Employees

Risks

Dependency on Tripbam for market rate information could pose risks if partnership dissolves.

Integration with Cvent may lead to data privacy concerns if not managed properly.

New executive hires could lead to strategic shifts misaligned with current company direction.

Differentiation

Bizly automates end-to-end meeting management, enhancing efficiency for Fortune 500 companies.

The platform offers one-click automation for invitations, attendee management, and venue booking.

Bizly provides access to high-quality venues and vendors, elevating meeting experiences.

Upsides

Integration with Cvent expands Bizly's reach to more event planners and corporate clients.

The iOS mobile app launch targets individual users and smaller businesses for new revenue streams.

Virtual meeting features position Bizly to meet growing demand for hybrid meetings.

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