Customer Success Manager at Verse Medical

New York, New York, United States

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$80,000 – $110,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthtech, SoftwareIndustries

Requirements

1-2 years in a customer success role in the software or healthtech domain
Excellent interpersonal & communication skills, both written and verbal
Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams
Comfort working in a phone-driven environment
Experience managing and triaging issues from various accounts
Ability to manage ambiguity and competing priorities
Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)

Responsibilities

Managing a portfolio of Verse accounts (clinic and hospital users)
Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse
Resolve high priority and high impact issues in tandem with our operations team
Identify growth opportunities within accounts to execute on expansion
Implement new processes within Customer Success that enable us to scale the function
Monitor and mitigate account churn
Collaborate with customers to ensure timely and compliant documentation for successful insurance billing

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer EmpathyHealthcare SoftwareStakeholder ManagementRapid IterationFeedback DeliveryMission-Driven

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $80K - $110K.

Is this Customer Success Manager role remote or onsite?

The position is onsite.

What are the key responsibilities for this Customer Success Manager role?

Key responsibilities include managing a portfolio of Verse accounts, handling handoffs from sales and quarterly business reviews, resolving high-priority issues with the operations team, identifying growth opportunities, implementing scalable processes, monitoring churn, and ensuring compliant documentation.

What are Verse Medical's core values?

The core values are transparency and directness, speed of iteration, giving 110% effort 30% of the time, and empathizing with customers to a fault.

What makes a strong candidate for the Customer Success Manager role at Verse Medical?

Strong candidates are driven by the mission to deliver hospital-quality care everywhere, thrive in a fast-growing Series C company, and align with values like transparency, rapid iteration, focused intensity, and deep customer empathy.

Verse Medical

Develops remote care healthcare software solutions

About Verse Medical

Verse specializes in cutting-edge software solutions designed to facilitate high-quality healthcare remotely. Their approach is particularly pivotal in a world increasingly focused on efficient and reliable home-based medical care. With a strong emphasis on developing technologies that provide hospital-quality treatment from the comfort of one’s home, working at this company offers the opportunity to be at the forefront of telehealth and remote care innovation while contributing to a transformative shift in how healthcare services are delivered globally.

New York City, New YorkHeadquarters

2018Year Founded

$12.6MTotal Funding

SEEDCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Risks

Increased competition from online pharmacies like Amazon Pharmacy.

Rising raw material costs due to global supply chain issues.

Potential regulatory changes could impact Verse Medical's pricing strategies.

Differentiation

Verse Medical offers the lowest prices on health products with excellent service.

The company focuses on delivering personalized and customized health products.

Verse Medical is positioned to capitalize on the growing trend of eco-friendly health products.

Upsides

Telemedicine adoption allows Verse Medical to expand services to remote areas.

The global e-commerce market growth offers expansion opportunities for Verse Medical.

AI in customer service can enhance Verse Medical's service quality and efficiency.

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