Customer Success Manager at YugaByte

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Database, Cloud ComputingIndustries

Requirements

5+ years of experience in a customer-facing technical role, such as a Customer Success Manager or similar
Background in the tech industry
Excels at strategic relationship management and problem-solving
Comfortable with technical discussions
Solid understanding of modern database technologies

Responsibilities

Strategic Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders at all levels, from technical teams to executive sponsors
Customer Onboarding and Adoption: Lead the post-sale onboarding process, ensuring customers successfully implement and adopt YugabyteDB. Drive product adoption and track key success metrics
Project Management: Oversee and manage key customer projects, ensuring timely delivery and successful outcomes. Develop project plans, track progress, and manage risks and dependencies
Activity Orchestration: Coordinate internal resources (Support, Engineering, Product) and external partners to deliver seamless customer experiences. Facilitate regular cadences and communication flows to keep all stakeholders aligned and informed
Proactive Health Management: Monitor customer health, usage patterns, and key performance indicators (KPIs) to identify and mitigate risks. Conduct regular business reviews to demonstrate value and showcase return on investment (ROI)
Account Growth & Expansion: Identify opportunities for account expansion and collaborate with the Sales team to secure renewals and grow the customer footprint
Problem Resolution: Act as the first point of escalation for customer issues, working cross-functionally with our Support and Engineering teams to ensure timely and effective resolution

Skills

Customer Success

Relationship Management

Account Management

PostgreSQL

Distributed Databases

Cloud-Native

Technical Discussions

Problem-Solving

Implementation

Expansion

YugaByte

Distributed SQL database for cloud applications

About YugaByte

Yugabyte offers a distributed SQL database called YugabyteDB, designed for large-scale applications that require high availability and resilience. The database allows businesses to manage vast amounts of data across multiple locations, ensuring accessibility and security. Unlike competitors, Yugabyte combines an open-source version with commercial offerings, providing flexibility and enterprise-grade support. The company's goal is to deliver reliable database solutions for data-intensive industries such as finance, e-commerce, and healthcare.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$282.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Comprehensive health benefits

Competitive compensation

Flexible hours and time off

Have fun together

Work from home

Opportunities to try, learn, and grow

Risks

Competition from CockroachDB and Google Spanner could impact Yugabyte's market share.

Maintaining open-source community engagement may become challenging as commercial offerings expand.

New data privacy regulations may require significant adjustments to Yugabyte's compliance strategies.

Differentiation

YugabyteDB offers native disaster recovery orchestration, a first in distributed SQL databases.

YugabyteDB's PostgreSQL compatibility attracts enterprises migrating from traditional databases like AWS Aurora.

Yugabyte's open-source model fosters a large community, enhancing innovation and collaboration.

Upsides

Yugabyte's PCI DSS Level 1 compliance boosts adoption in the financial sector.

Scout24's transition to YugabyteDB highlights its multi-region resilience and high availability.

The rise of cloud-native applications increases demand for YugabyteDB's scalable solutions.

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