[Remote] Customer Success Manager at Vantage

United States

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$110,000 – $140,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud, FinOpsIndustries

Requirements

2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person
Authorized to work in the US

Responsibilities

Give initial training to customers on how to use Vantage
Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
Represent customer support issues and product feature requests to the rest of the organization
Work with customers on renewals of their subscriptions
Consistently and authentically work as an agent of the customer to represent their needs to the broader organization

Skills

Key technologies and capabilities for this role

FinOpsCustomer SuccessCloud Cost ManagementAWSCustomer TrainingProduct FeedbackCloud Infrastructure

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $110K - $140K.

Is this Customer Success Manager role remote?

Yes, the role is fully remote.

What skills and experience are required for this role?

Candidates need 2+ years of customer-centric experience as a Customer Success or Technical Account Manager in B2B tech or SaaS, strong communication skills with attention to detail to engage CTOs, VPs of Engineering, and DevOps professionals, and the ability to manage a wide portfolio of accounts.

What is the company culture like at Vantage?

Vantage is an efficient and hard-working team of ~50 employees across the US with a New York City center of gravity.

What makes a strong candidate for this Customer Success Manager role?

A strong candidate consistently and authentically works as an agent of the customer, representing their needs to the broader organization, with experience in technical customer success for infrastructure-focused companies.

Vantage

Cloud cost management and optimization platform

About Vantage

Vantage.sh is a platform designed to help businesses manage and optimize their cloud costs. It provides tools for creating detailed reports on cloud expenditure, allowing users to filter and group costs by various dimensions, set monthly budgets, and receive alerts when spending exceeds those budgets. The platform supports multiple cloud providers and offers in-depth resource-level analytics, enabling users to track costs across different subscriptions and projects. A standout feature is its Kubernetes cost optimization, which helps users allocate costs by service and identify areas for efficiency. Vantage.sh operates on a self-serve model, making it easy for businesses to start using the service and save on costs, charging a low fee of 5% of the savings generated. The goal of Vantage.sh is to provide businesses with a clear understanding of their cloud spending and help them find opportunities for cost reduction.

New York City, New YorkHeadquarters

2020Year Founded

$23.8MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Increased competition from new entrants like Tech1M in the cloud cost management space.

Potential over-reliance on major cloud providers could lead to vulnerabilities.

Rapid technological advancements in AI may require continuous innovation to stay competitive.

Differentiation

Vantage supports a wide range of cloud providers, including AWS, Azure, and Google Cloud.

The platform offers unique Kubernetes cost optimization and visibility features.

Vantage operates on a self-serve model with an industry-low fee of 5% of savings.

Upsides

Growing demand for cloud cost management tools as businesses adopt multi-cloud environments.

Increased interest in FinOps practices aligns with Vantage's cost optimization mission.

The rise of AI workloads presents opportunities for AI-specific cost optimization features.

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