Customer Success Manager at AlphaSense

Singapore, Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

Mandarin language skills at working proficiency level (able to lead client demonstrations)
2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services knowledge or experience is a plus)
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
Comfortable using data to inform engagement strategy and decisions, with strong organizational and time-management skills
A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
Ability to be in our Singapore office 3x per week

Responsibilities

Client Engagement: Engage with end users through virtual and in-person meetings, email, ‘warm’ calling direct lines, etc., to deliver value through platform adoption and use case mapping
Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock barriers to feature adoption
Onboarding & Ongoing Training: Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person
Retention & Growth

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient Relationship ManagementSaaSMarket IntelligenceAI PlatformsFinancial Services

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

Candidates need 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role, with financial services knowledge as a plus. Mandarin language skills at working proficiency level are necessary to lead client demonstrations.

Is Mandarin language proficiency required for this position?

Yes, Mandarin language skills are necessary at a working proficiency level, meaning the ability to lead client demonstrations.

What does the Customer Success team at AlphaSense do?

The Customer Success organization includes pre-sales, customer success, account management, and support teams dedicated to ensuring clients realize full platform value, uncover new use cases, accelerate adoption, and provide feedback for product innovation.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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