Customer Success Specialist
Propelus$60,000 - $70,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Marketing, SaaS, TechnologyIndustries
Requirements
- 1+ years of direct customer facing experience
- Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts (bonus but not required)
- Experience working with stakeholders at all levels
- Comfortable in a fast-paced, high cadence environment
- Strong communication and presentation skills
- Knowledge of or interest in digital marketing preferred
Responsibilities
- Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals
- Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value
- Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness
- Prepare and execute on quarterly customer success plans
- Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices
- Develop new materials - presentations, roll-out plans, and proposals
- Track and report on key metrics for customer success
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this Customer Success Manager role?
Benefits include comprehensive medical, dental, and vision insurance, generous paid time off and company holidays, a close-knit collaborative office culture, fully stocked kitchen, and quarterly team events.
Is this Customer Success Manager position remote or office-based?
This information is not specified in the job description.
What skills and experience are required for the Customer Success Manager role?
Candidates need 1+ years of direct customer-facing experience, experience managing a book of business with success in renewals and expansions as a bonus, comfort in a fast-paced environment, strong communication and presentation skills, and knowledge of or interest in digital marketing.
What is the company culture like at BrightEdge?
BrightEdge offers a close-knit, collaborative office culture with quarterly team events, a fully stocked kitchen, and an emphasis on continuous innovation supported by industry expert employees.
How many customer accounts will I manage as a Customer Success Manager?
You’ll work with a variety of ~55 accounts.
BrightEdge
Enterprise SEO and content marketing platform
About BrightEdge
BrightEdge provides an enterprise SEO and content marketing platform that helps businesses enhance their online presence and engage customers. The platform offers tools for understanding customer search behavior, enabling companies to create targeted content. BrightEdge stands out from competitors by focusing on actionable insights that help businesses track and optimize their SEO efforts. The goal is to empower companies to improve their digital strategies, leading to increased visibility and revenue.
Foster City, CaliforniaHeadquarters
2007Year Founded
$60.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Medical / Dental / Vision Insurance
15-23 days Paid Time Off (PTO) annually
Stock Options
401(k)
6 Weeks Paid Maternity Leave
4 Weeks Paid Paternity Leave
Competitive Salaries
SEO Certification Courses
Team Events & Socials
Free Friday Lunches
Fully Stocked Kitchen
Collaborative Work Environments
Risks
SearchGPT's emergence could disrupt BrightEdge's reliance on Google-dominated SEO strategies.
Google's AI-powered SGE may alter the SEO landscape, affecting BrightEdge's business model.
The decline in Google's dominance may force BrightEdge to diversify platform compatibility.
Differentiation
BrightEdge's S3 platform offers real-time content engagement measurement across all digital channels.
The company serves 57% of Fortune 100 companies, showcasing its industry trust and reliability.
BrightEdge's DataMind Insights provides data-driven decision-making for targeted content creation.
Upsides
Generative AI in search offers new opportunities for BrightEdge to innovate and provide insights.
BrightEdge's live SGE update monitoring helps brands navigate the evolving search landscape.
The shift to multimodal search allows BrightEdge to expand content optimization tools.
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