Account Manager
BondSalary not specified
Full Time
Junior (1 to 2 years)
$95,000 – $120,000Compensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical Technology, Prenatal Medicine, Artificial IntelligenceIndustries
Requirements
- Interest in Sonio's mission
- Strong business acumen with the ability to understand and articulate high-level technical/clinical concepts, and convey them into business-relevant notions
- User-centric strategic thinker at ease with analytics
- Team player and ability to work transversally
- Willing to perform technical tasks (no previous experience needed but should be willing to learn) to perform product configuration autonomously
- Localisation: Boston or New York
Responsibilities
- Support initial adoption, working with the sales & implementations teams to identify key stakeholders & lead training sessions
- Lead customer relationships with your portfolio
- Perform data-driven analysis to propose new configurations & strategies to maximise product adoption
- Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range and bonus for this Customer Success Manager role?
The salary range is $95K - $120K, with a 10% bonus. The package is flexible depending on seniority.
Is this role remote or does it require office presence in specific locations?
The role is based in Boston or New-York, with flexible hours and remote policies, and offices available in Boston (HQ) and New York.
What key skills are required for the Customer Success Manager position?
Required skills include strong business acumen to understand technical/clinical concepts, user-centric strategic thinking with analytics, team player ability to work transversally, and willingness to learn technical tasks for product configuration.
What benefits does Sonio offer to employees?
Benefits include health insurance up to $30,000 per year + FSA & HSA, 401(k) with up to 4% salary matched, life insurance up to $200k, parental policy, 20 PTO + 1 week between Christmas and New Year, flexible hours & remote policies, commuter benefits, offsites, team buildings, and ongoing trainings.
What makes a strong candidate for this Customer Success Manager role at Sonio?
A strong candidate shows interest in Sonio's mission to improve prenatal care, has strong business acumen, is a user-centric strategic thinker comfortable with analytics, works well in teams, and is willing to learn technical tasks.
Sonic
About Sonic
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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