Customer Success Manager at Sonic

Boston, Massachusetts, United States

$95,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Technology, Prenatal Medicine, Artificial IntelligenceIndustries

Interest in Sonio's mission
Strong business acumen with the ability to understand and articulate high-level technical/clinical concepts, and convey them into business-relevant notions
User-centric strategic thinker at ease with analytics
Team player and ability to work transversally
Willing to perform technical tasks (no previous experience needed but should be willing to learn) to perform product configuration autonomously
Localisation: Boston or New York

Support initial adoption, working with the sales & implementations teams to identify key stakeholders & lead training sessions
Lead customer relationships with your portfolio
Perform data-driven analysis to propose new configurations & strategies to maximise product adoption
Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention