Customer Success Manager at Airwallex

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Strong role-related expertise in customer success, payments, or financial platforms
Founder-like energy with real impact, accelerated learning, and true ownership mindset
Sharp thinking, motivated by mission and operating principles
Ability to move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor
Humble and collaborative approach
Ability to turn zero-to-one ideas into real products and “get stuff done” end-to-end
Proficiency in using AI to work smarter and solve problems faster
Experience working cross-functionally with teams like sales, product, engineering, marketing, finance, and strategy

Responsibilities

Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives to identify new revenue opportunities and drive customer growth
Promote the advantages of using the Airwallex platform and ensure customer base utilizes it effectively
Identify potential churning customers and potential interventions
Educate and drive engagement of Self-Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns
Ideate and co-create potential triggers and offers with marketing and strategy support
Focus on upselling, cross-selling, and building multi-stakeholder relationships with clients
Identify opportunities for product utilization and provide day-to-day support to enable customers to operate and grow
Base customer relationships on deep understanding of their business and Airwallex’s product suite to meet mutual goals

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRetention StrategiesSelf-Serve PlatformsPaymentsFintechEMEA MarketGrowth HackingAI Tools

Questions & Answers

Common questions about this position

What is the employment type for this Customer Success Manager role?

This is a full-time position.

Is this Customer Success Manager role remote or office-based?

This information is not specified in the job description.

What skills and attributes are valued for this role at Airwallex?

Airwallex values successful builders with founder-like energy, strong role-related expertise, sharp thinking, humility, collaboration, fast movement with good judgment, curiosity, first-principles decision-making, and using AI to work smarter.

What is the team like for the Customer Success Manager position?

You'll work as part of a lean, data-driven, highly cross-functional world-class EMEA Self-Serve team focused on driving growth and retention for SME customers through innovation and scalable, data and AI-centric motions.

What makes a strong candidate for the Customer Success Manager role?

Strong candidates have founder-like energy, strong expertise in customer success, the ability to deeply understand customer businesses and Airwallex's product suite, collaborate humbly, use AI effectively, and drive product utilization for customer growth.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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