Customer Success Manager (12PM - 08PM) at BlueCat

Belgrade, Serbia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Ability to work full-time Monday-Friday, 12:00pm-8:00pm CET to support North American customers
Experience in client-facing roles, particularly support account management and customer advocacy for enterprise-level customers
Strong relationship-building skills for strategic and consultative interactions with customers and internal stakeholders (e.g., sales, professional services, customer care)
Proactive account management capabilities, including driving product usage, adoption, and overall customer satisfaction
Ability to manage a portfolio of diverse, high-profile key accounts
Collaboration skills with cross-functional teams (e.g., Account Executives, Enterprise Support)
Understanding of customer organizations and ability to inspire strategic use of products/services
Technological savvy and problem-solving mindset
Experience resolving technical problems in coordination with support teams
Commitment to customer success, account retention, and revenue maximization (renewals and expansion)

Responsibilities

Serve as the primary point of contact for orchestrating all support activities, including technical support, implementation, and migration
Build and maintain strategic, consultative relationships with key customer stakeholders and internal BlueCat teams
Conduct proactive account management activities to promote customer satisfaction, product usage, and adoption
Act as the leading customer advocate for a portfolio of assigned customers, fostering relationships for successful support
Champion customer success and account retention strategies, including account health, use of BlueCat Community, and overall engagement
Understand customer organizations and inspire strategic thinking about how BlueCat's platform supports their business needs
Create opportunities to expand the customer's footprint through close relationships with customers and BlueCat Sales teams
Maintain ownership of the customer support relationship and current customer financial targets
Work closely with the BlueCat Account Executive to ensure alignment with account support plans and strategic goals
Contribute to broader organizational goals and growth beyond single customer engagements

Skills

Customer Success

Account Management

Customer Advocacy

Support

Problem Solving

Renewal Management

Customer Retention

BlueCat

Provides Adaptive DNS and network security solutions

About BlueCat

BlueCat Networks provides Adaptive DNS solutions that improve network security, efficiency, and management of hybrid cloud environments. Their products include DNS, DHCP, and IPAM solutions, which help businesses automate network functions, minimize risks, and comply with industry standards. Unlike many competitors, BlueCat focuses on transforming DNS into a security asset, enabling organizations to quickly identify and address network threats. The company aims to support enterprises in their digital transformation efforts by offering a unified view of their network, simplifying tasks for DevOps and NetOps teams through automation.

Toronto, CanadaHeadquarters

2001Year Founded

$27MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Professional Development Budget

Wellness Program

Employee Recognition Program

Risks

Integration challenges from LiveAction acquisition may disrupt operations and customer service.

Expansion in APAC exposes BlueCat to competition from established local players.

Zero Trust DNS introduction may face resistance, slowing adoption rates.

Differentiation

BlueCat specializes in Adaptive DNS, enhancing network security and hybrid cloud management.

Their solutions automate network functions, reducing risks and ensuring compliance.

BlueCat transforms DNS into a robust defense line, rapidly detecting network threats.

Upsides

Increased demand for hybrid cloud solutions boosts need for BlueCat's DNS management tools.

Zero Trust security models create opportunities for BlueCat's DNS-based security solutions.

Acquisition of LiveAction enhances BlueCat's network performance monitoring capabilities.

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