[Remote] Care Advocate (Shift: 8AM - 5PM CST) at TailorCare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree or equivalent experience in healthcare
3+ years of related experience in a sales, direct marketing or customer service capacity in the healthcare industry
Proficient computer skills, including Microsoft Word, Excel, Access and Outlook
Experience working with Medicare populations and basic understanding of Medicare Health Plans
Knowledge of medical terminology
Excellent verbal and written skills
Ability to interact productively with individuals and with multidisciplinary teams
Excellent organizational and prioritization skills

Responsibilities

Learn the outreach model and adapt it to constantly changing patient interactions to meet business and patient needs
Conduct outreach to eligible patients and educate them on the value of the program
Provide a brief, accurate articulation of the patient value proposition
Demonstrate empathy and effectively engage patients, creating a personalized relationship-based connection built on trust and rapport
Utilize motivational interviewing tools to quickly and accurately anticipate and address patient barriers
Communicate effectively with patients and other care management staff to ensure consistent member care
Identify innovative strategies to enroll patients into the program
Collaborate with providers, clinical staff, and community outreach programs when indicated
Perform other duties as assigned

Skills

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

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