Customer Success Specialist - US
Ema- Full Time
- Mid-level (3 to 4 years)
Candidates must have 8+ years of experience in a customer success role, preferably with a technical enterprise product, and at least 5+ years managing relationships with large global organizations. Experience with global 1000 Enterprise customers and exceptional presentation and communication skills are essential, particularly for engaging with executives. The ability to proactively identify customer pain points and a commitment to fostering the ethical evolution of AI are also required.
The Customer Success Manager will work with enterprise organizations to implement customer success plans, travel to nurture customer relationships, and strategize initiatives for exceptional customer experiences. They will own the relationship with Product for key customers, collaborate with the Partnerships team, and lead use case development sessions. Additionally, they will gather customer feedback for product planning, ensure seamless handoff between sales phases, anticipate at-risk renewals, and facilitate customer advocacy.
Develops safe and beneficial AI technologies
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.