OpenAI

Customer Success Manager - Tokyo

Tokyo, Japan

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, AI & Machine LearningIndustries

Requirements

Candidates must have 8+ years of experience in a customer success role, preferably with a technical enterprise product, and at least 5+ years managing relationships with large global organizations. Experience with global 1000 Enterprise customers and exceptional presentation and communication skills are essential, particularly for engaging with executives. The ability to proactively identify customer pain points and a commitment to fostering the ethical evolution of AI are also required.

Responsibilities

The Customer Success Manager will work with enterprise organizations to implement customer success plans, travel to nurture customer relationships, and strategize initiatives for exceptional customer experiences. They will own the relationship with Product for key customers, collaborate with the Partnerships team, and lead use case development sessions. Additionally, they will gather customer feedback for product planning, ensure seamless handoff between sales phases, anticipate at-risk renewals, and facilitate customer advocacy.

Skills

Strategic Advisory
Customer Success
Collaboration
Communication
Business Goals
Strategic Objectives
Customer Management
Fortune 500 Customers

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Health insurance
Dental and vision insurance
Flexible spending account for healthcare and dependent care
Mental healthcare service
Fertility treatment coverage
401(k) with generous matching
20-week paid parental leave
Life insurance (complimentary)
AD&D insurance (complimentary)
Short-term/long-term disability insurance (complimentary)
Optional buy-up life insurance
Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)
Annual learning & development stipend
Regular team happy hours and outings
Daily catered lunch and dinner
Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.
Customizable ChatGPT personas could lead to privacy and ethical concerns.
Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.
OpenAI's AI models, like Sora, offer unique video creation from text descriptions.
OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.
Customizable ChatGPT personas enhance user engagement and satisfaction.
OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

Land your dream remote job 3x faster with AI