Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Customer SuccessIndustries
Requirements
Candidates should possess a strong work ethic, enthusiasm, initiative, commitment, and professionalism, along with experience in Customer Service, Account Management, Project Management, or equivalent experience. Familiarity with CRM systems and prior experience deploying technology or support services with companies are also required. Strong English skills, both written and verbal, are critical, and the ability to communicate effectively with both technical and business-oriented roles is essential.
Responsibilities
As a Customer Success Manager - EMEA, you will be the lead customer liaison, developing trusted advisor relationships with customers and ensuring their satisfaction. You will monitor customer health, address concerns, and help customers realize the full value of Wordly’s solutions, while also acting as the voice of the customer to inform product and marketing teams. You will also be responsible for understanding customer trends, leveraging user feedback, and driving positive customer outcomes and adoption.
Skills
CRM
Account Management
Customer Service
Project Management
Communication
Customer Health
User Feedback
Customer Outcomes
Adoption
Workday
Cloud applications for finance and HR management
About Workday
Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2005Year Founded
$209.4MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees