Customer Success Lead - Wexler at Pear VC

London, England, United Kingdom

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£65,000 – £85,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Artificial IntelligenceIndustries

Requirements

Experienced Customer Success Lead with a demonstrated commercial record
Entrepreneurial mindset
Ability to oversee the full client lifecycle, including onboarding, training, adoption, renewal, and expansion
Skills in building trusted, long-term relationships with partners and senior associates
Proficiency in running regular health checks and strategic reviews
Experience proactively monitoring usage analytics, resolving issues, and funneling product feedback to Engineering
Capability to create best-practice playbooks and knowledge-base content
Expertise in accurately forecasting renewals, identifying upsell opportunities, and negotiating commercial terms
Knowledge to become Wexler’s in-house litigation specialist
Ability to guide fee-earners through complex workflows and make them experts in Wexler’s product
Mastery of complex legal workflows for guiding clients through sophisticated implementations

Responsibilities

Oversee the full client lifecycle: onboarding, training, adoption, renewal, and expansion, ensuring measurable value
Build trusted, long-term relationships with partners and senior associates
Run regular health checks and strategic reviews
Proactively monitor usage analytics, resolve issues, and funnel product feedback to Engineering
Create best-practice playbooks and knowledge-base content to scale expertise across the user community
Protect and grow revenue by forecasting renewals, identifying upsell opportunities, and negotiating commercial terms
Guide fee-earners through complex workflows and make them experts in Wexler’s product, covering day-to-day responsibilities
Feed insights back to product as the in-house litigation specialist
Build the entire customer engagement strategy from scratch, working directly with the CEO and Co-Founder
Become the trusted litigation AI expert for clients, working with partners, associates, and corporate legal teams to maximise document processing and case strategy capabilities
Drive measurable usage growth translating to revenue expansion
Manage accounts and renewals across the customer base, focusing on driving Net Revenue Retention, ensuring no churn, and maximising enterprise value
Drive document volume and usage growth across elite law firms and Fortune 500 corporate legal teams, expanding adoption into new matters and practice areas
Master complex legal workflows to guide clients from initial case setup to advanced fact extraction
Act as a litigation strategy consultant, identifying high-impact use cases where AI uncovers case-winning facts

Skills

Key technologies and capabilities for this role

Customer SuccessClient OnboardingTrainingAdoptionRenewalExpansionRelationship ManagementAccount ManagementSaaSLegal Tech

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Lead position?

The salary range is £65K - £85K.

Is this role remote or based in a specific location?

The role is based in London and requires joining the growing team in London.

What skills and experience are required for this Customer Success Lead role?

The position requires an experienced, entrepreneurial Customer Success Lead with a demonstrated commercial record, expertise in overseeing the full client lifecycle including onboarding, training, adoption, renewal, and expansion, and the ability to become an in-house litigation specialist.

What is the company culture like at Wexler?

Wexler is a rapidly growing legal AI company with explosive 10x YoY growth, working directly with the CEO and Co-Founder as the first Customer Success hire to build customer engagement strategy from scratch in a dynamic, innovative environment focused on litigation AI.

What makes a strong candidate for this role?

Strong candidates have demonstrated commercial success in customer success, entrepreneurial drive, ability to build trusted relationships with senior law firm stakeholders, litigation domain knowledge, and experience creating scalable playbooks and processes.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees

Risks

Increased competition from other VC firms in AI and biotech sectors.

Potential overvaluation of startups could lead to investment losses.

Regulatory challenges in biotech and healthcare may impact growth strategies.

Differentiation

Pear VC specializes in pre-seed and seed investments across diverse sectors.

The firm offers hands-on strategic advice and operational support to startups.

Pear VC focuses on innovation in AI, fintech, SaaS, healthcare, and deep tech.

Upsides

Growing interest in AI-driven healthcare solutions presents new investment opportunities.

Rising demand for cell engineering platforms suggests lucrative biotech investments.

Fitness tech startups focusing on community building are gaining traction.

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