Customer Success Lead US - Wexler at Pear VC

New York, New York, United States

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$120,000 – $160,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, AI, LitigationIndustries

Requirements

Experienced Customer Success professional with a demonstrated commercial record
Entrepreneurial mindset suitable for a founding US hire
Ability to build trusted, long-term relationships with partners, senior associates, and corporate legal teams at AmLaw 100 firms and Fortune 500 legal departments
Expertise in overseeing the full client lifecycle, including onboarding, training, adoption, renewal, and expansion
Proficiency in running regular health checks, strategic reviews, monitoring usage analytics, resolving issues, and funneling product feedback to Engineering
Capability to create best-practice playbooks and knowledge-base content to scale expertise across the user community
Skills in protecting and growing revenue through accurate forecasting of renewals, identifying upsell opportunities, and negotiating commercial terms aligned with client outcomes
Knowledge to serve as Wexler’s in-house litigation specialist, guiding fee-earners through complex workflows and making them experts in Wexler’s product
Ability to establish US market presence from scratch, working directly with the CEO and Co-Founder to build client engagement strategy, market relationships, and operational playbooks

Responsibilities

Become the trusted litigation AI expert for clients, working directly with partners, associates, and corporate legal teams to maximise document processing and case strategy capabilities
Drive measurable usage growth that translates directly to revenue expansion
Build US market presence from the ground up as Wexler's first American team member, establishing relationships with elite US law firms and becoming the face of Wexler across the Atlantic
Manage accounts and renewals across the customer base, focusing on driving Net Revenue Retention, ensuring no churn, and maximising enterprise value
Drive document volume and usage growth across the client portfolio of elite firms

Skills

Customer Success

Client Onboarding

Account Management

Legal Tech

AI Platforms

Litigation Support

SaaS

Enterprise Sales

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees