Customer Success Lead US - Wexler at Pear VC

New York, New York, United States

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$120,000 – $160,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, AI, LitigationIndustries

Requirements

Experienced Customer Success professional with a demonstrated commercial record
Entrepreneurial mindset suitable for a founding US hire
Ability to build trusted, long-term relationships with partners, senior associates, and corporate legal teams at AmLaw 100 firms and Fortune 500 legal departments
Expertise in overseeing the full client lifecycle, including onboarding, training, adoption, renewal, and expansion
Proficiency in running regular health checks, strategic reviews, monitoring usage analytics, resolving issues, and funneling product feedback to Engineering
Capability to create best-practice playbooks and knowledge-base content to scale expertise across the user community
Skills in protecting and growing revenue through accurate forecasting of renewals, identifying upsell opportunities, and negotiating commercial terms aligned with client outcomes
Knowledge to serve as Wexler’s in-house litigation specialist, guiding fee-earners through complex workflows and making them experts in Wexler’s product
Ability to establish US market presence from scratch, working directly with the CEO and Co-Founder to build client engagement strategy, market relationships, and operational playbooks

Responsibilities

Become the trusted litigation AI expert for clients, working directly with partners, associates, and corporate legal teams to maximise document processing and case strategy capabilities
Drive measurable usage growth that translates directly to revenue expansion
Build US market presence from the ground up as Wexler's first American team member, establishing relationships with elite US law firms and becoming the face of Wexler across the Atlantic
Manage accounts and renewals across the customer base, focusing on driving Net Revenue Retention, ensuring no churn, and maximising enterprise value
Drive document volume and usage growth across the client portfolio of elite firms

Skills

Key technologies and capabilities for this role

Customer SuccessClient OnboardingAccount ManagementLegal TechAI PlatformsLitigation SupportSaaSEnterprise Sales

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Lead position?

The salary range is $120K - $160K.

Is this a remote position or does it require being in the US?

This is a US-based role as the founding US hire, but specific remote or office requirements are not detailed.

What skills and experience are required for this Customer Success Lead role?

The role requires an experienced, entrepreneurial Customer Success Lead with a demonstrated commercial record, expertise in overseeing the full client lifecycle including onboarding, adoption, renewals, and expansion, and becoming an in-house litigation specialist.

What is the company culture like at Wexler?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Lead position?

Strong candidates are experienced and entrepreneurial with a proven commercial record, able to build trusted relationships with top law firms, handle client lifecycles from onboarding to expansion, and serve as an in-house litigation specialist as the founding US hire.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees

Risks

Increased competition from other VC firms in AI and biotech sectors.

Potential overvaluation of startups could lead to investment losses.

Regulatory challenges in biotech and healthcare may impact growth strategies.

Differentiation

Pear VC specializes in pre-seed and seed investments across diverse sectors.

The firm offers hands-on strategic advice and operational support to startups.

Pear VC focuses on innovation in AI, fintech, SaaS, healthcare, and deep tech.

Upsides

Growing interest in AI-driven healthcare solutions presents new investment opportunities.

Rising demand for cell engineering platforms suggests lucrative biotech investments.

Fitness tech startups focusing on community building are gaining traction.

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