Customer Success Intern at Rilla

New York, New York, United States

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Not SpecifiedCompensation

InternshipExperience Level

Full TimeJob Type

UnknownVisa

SaaS, Sales TechnologyIndustries

Requirements

Excellent communication skills
Ability to move, think, act, and learn extremely fast
Insane intrinsic drive and hustle to learn more and do better every day
Energized by building a startup from the very beginning and working in the office
Customer obsessive: deeply cares about delighting clients and solving their pains, not vanity metrics
Infinite learner: always looking to learn more and faster, uneasy with complacency, seeks discomfort
Team player: loves giving and receiving feedback, learning and growing as a team
Unafraid of failure: takes risks, sees failure as opportunity to learn and grow, excited by learning opportunities
Affinity for the unconventional: rejects conventional wisdom, tries weird/crazy ideas
Extremely focused: practices extreme focus, prioritizes time and resources for maximum efficiency

Responsibilities

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla
Build relationships with clients and develop deep empathy for their workflows and requirements, including visiting clients in person
Measure and communicate impact through product analytics and financial metrics, including ROI analyses and case studies
Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR (Net Revenue Retention) metric
Coordinate with Account Managers to drive large upsell opportunities for enterprise customers
Deeply understand customers' most pressing challenges
Collaborate closely with sales and product teams to successfully onboard and implement Rilla
Leverage data and financial analysis to achieve account growth

Skills

Key technologies and capabilities for this role

Customer OnboardingProduct AnalyticsFinancial MetricsClient RelationshipsSales Enablement

Questions & Answers

Common questions about this position

Is this Customer Success Intern position remote or onsite?

The position is onsite.

What are the key responsibilities of the Customer Success Intern?

Responsibilities include facilitating customer onboarding, building client relationships through in-person visits, measuring impact with analytics and ROI, driving account growth via data storytelling, and coordinating upsells with Account Managers.

What kind of person fits best in this Customer Success Intern role?

Rilla seeks a customer obsessive who delights clients, an infinite learner who seeks discomfort, a team player who gives and receives feedback, someone unafraid of failure who sees it as a learning opportunity, and someone with affinity for the unconventional.

What is the company culture like at Rilla?

Rilla fosters a high-growth startup environment with a focus on customer success at the intersection of customers, product, and go-to-market, emphasizing team collaboration, learning from failure, rejecting conventional wisdom, and driving metrics like NRR.

What is the compensation or salary for the Customer Success Intern role?

This information is not specified in the job description.

Rilla

Speech analytics for outside sales teams

About Rilla

Rilla Voice offers a speech analytics service designed specifically for outside sales teams. Its main product is a virtual ridealong tool that records, transcribes, and summarizes sales conversations, providing insights that help sales managers coach their representatives more effectively. This tool allows managers to analyze conversations and improve sales performance without the need for in-person ridealongs, making them significantly more efficient—reportedly 8 times faster and 20 times more effective. Rilla Voice differentiates itself from competitors by focusing on the unique needs of outside sales teams and delivering measurable improvements in sales metrics, such as increased average ticket prices and consistent week-over-week growth for its clients. The goal of Rilla Voice is to enhance the performance of sales teams through better coaching and analytics, ultimately driving higher sales for businesses.

New York City, New YorkHeadquarters

2019Year Founded

$3.8MTotal Funding

SEEDCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Risks

Increased competition from established players like Gong and Chorus.ai.

Potential privacy concerns over recording face-to-face sales conversations.

Dependence on partnerships, which may not yield expected synergies.

Differentiation

Rilla Voice offers a unique virtual ridealong tool for outside sales teams.

The tool transcribes and analyzes sales conversations for performance improvement.

Rilla Voice's service increases sales managers' efficiency by 20 times.

Upsides

Partnership with ServiceTitan expands Rilla's reach in the home improvement industry.

Rilla Voice is cash flow positive with seven figures in annual recurring revenue.

Growing demand for AI-driven sales coaching tools among SMBs boosts Rilla's market potential.

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