Customer Success Intern at Spendesk

Paris, Île-de-France, France

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

FintechIndustries

Requirements

Currently studying Business, Marketing, Communications, or a related field
Strong communication skills and loves problem-solving
Genuinely curious about fintech and customer success
Can juggle multiple projects while staying organized and detail-oriented
Enjoys working in teams and has a proactive, can-do attitude

Responsibilities

Assist with KYC (Know Your Customer) process management to accelerate customer onboarding and improve cash collection efficiency
Support account ownership transitions and administrative tasks to ensure smooth customer experience
Collaborate with technical support teams to resolve customer issues and improve response times
Create compelling customer-facing content including FAQs, user guides, and best practice documentation
Support the design and delivery of webinars to boost product adoption and customer success
Contribute to self-serve resource development that empowers customers to maximize platform value
Support Customer Success team with operational setup and process improvements
Help build scalable processes and workflows that benefit the entire customer base
Contribute to initiatives focused on reducing churn and increasing customer satisfaction

Skills

Key technologies and capabilities for this role

KYCCustomer OnboardingContent CreationWebinarsProcess ImprovementCustomer EngagementOperational EfficiencyAccount ManagementProduct AdoptionSelf-Serve Resources

Questions & Answers

Common questions about this position

What qualifications are required for the Customer Success Intern role?

Candidates should be currently studying Business, Marketing, Communications, or a related field, with strong communication skills, problem-solving ability, curiosity about fintech and customer success, organizational skills for juggling projects, and a proactive team-oriented attitude.

What is the compensation for this internship?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the company offer in this internship?

The role provides real impact on customer satisfaction and business growth, along with mentorship from working closely with experienced team members.

What makes a strong candidate for this Customer Success Intern position?

A strong candidate is currently studying a relevant field like Business or Marketing, demonstrates strong communication and problem-solving skills, shows genuine interest in fintech, stays organized while handling multiple projects, and brings a proactive, team-focused attitude.

Spendesk

Financial technology for expense management

About Spendesk

Spendesk offers a financial technology platform that helps businesses manage their spending more effectively. The platform provides finance teams with a clear overview of all company expenses, including both virtual and physical transactions. It allows users to track expenses, validate them, and maintain a traceable workflow, which helps automate the expense management process while ensuring control over spending. Spendesk is designed to be user-friendly, with a high satisfaction rate among its clients, who find it easy to transition to the platform. Unlike many competitors, Spendesk captures over 95% of receipts on time, giving businesses real-time visibility into their expenditures. The company operates on a subscription model with no hidden fees, making it accessible for businesses of various sizes. The main goal of Spendesk is to streamline financial processes for companies, enabling them to make faster and smarter spending decisions.

Paris, FranceHeadquarters

2016Year Founded

$279.6MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Transport reimbursements - Monthly contribution to your transportation card (metro, bus or train).

Offsite and events - Regular team events to exchange with other Spendeskers and get to know each other better

Personal Day - 3 personal days per year to rest and enjoy life

€50 on your Spendesk card - To buy anything you need for work

For Spendeskers with kids - Generous parental leave & a lot of flexibility for working parents

Great offices - In the hearts of Berlin, London, Paris, and San Francisco.

Risks

Increased competition from fintech companies may erode Spendesk's market share.

Regulatory risks arise from operating a payment institution with Spendesk Financial Services.

Geopolitical risks may impact expansion into new markets with Adyen's banking licenses.

Differentiation

Spendesk offers a comprehensive spend management solution with real-time expense visibility.

The platform integrates seamlessly with existing accounting and financial software via APIs.

Spendesk Financial Services provides end-to-end control over payment services infrastructure.

Upsides

ISO 27001:2022 certification enhances Spendesk's reputation for information security.

Partnership with Adyen supports global expansion and compliance across key markets.

Procure-to-pay solution expands product offerings for European SMBs.

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