Customer Success Integrations Manager at Canary Technologies

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

3–5 years of experience in technical onboarding, integration management, or customer success roles in a SaaS or hospitality tech environment
Demonstrated experience managing API-based integrations, ideally across PMS or hotel-related platforms
Strong communication and stakeholder management skills, especially with cross-functional internal teams and third-party vendors
Working knowledge of APIs, JSON, and webhooks preferred
Experience coordinating multiple projects simultaneously with a high attention to detail
Ability to translate technical issues into simple language for clients and CSMs
Background in hotel operations or hospitality software implementation is strongly preferred

Responsibilities

Lead the end-to-end execution of integration activations, including configuration, testing, validation, and troubleshooting across a wide range of hotel technology platforms
Develop a deep understanding of Canary’s integration architecture, supported platforms, and APIs to effectively manage integrations and guide both clients and internal stakeholders
Serve as the primary point of contact for integration-related onboarding, ensuring clients experience a smooth, timely, and high-quality implementation process
Collaborate cross-functionally with Customer Success, Engineering, Product, and third-party vendors to align on integration requirements, timelines, and deliverables
Troubleshoot and resolve integration issues quickly, escalating complex technical problems as needed while maintaining clear communication with stakeholders
Identify and implement opportunities to streamline integration workflows, reduce activation time, and improve scalability through documentation and best practices
Liaise with external technology vendors (e.g., PMS, key locks, payments) to coordinate integration testing, gather technical documentation, and stay aligned on platform changes
Partner with the Integrations Architect and CS leadership to upskill teammates and support internal training on systems, tools, and standard operating procedures related to integrations

Skills

Key technologies and capabilities for this role

APIsIntegrationsConfigurationTestingValidationTroubleshootingOnboardingStakeholder Collaboration

Questions & Answers

Common questions about this position

What is the salary for this Customer Success Integrations Manager position?

This information is not specified in the job description.

Is this role remote or does it require working from an office?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 3–5 years of experience in technical onboarding, integration management, or customer success roles in a SaaS or hospitality environment, plus hands-on experience in hotel technology or hospitality operations.

What does Canary Technologies' company culture look like?

Canary Technologies fosters an innovative environment focused on changing hospitality with AI-powered software, recognized as a 2024 Deloitte Technology Fast 500™ company, Most Innovative by Fast Company, and HotelTechReport Best Place to Work, backed by top investors.

What makes a strong candidate for this position?

A strong candidate has 3–5 years in technical onboarding, integration management, or customer success in SaaS or hospitality, with hands-on hotel technology experience and thrives at the intersection of systems, stakeholders, and client success.

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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