[Remote] Customer Success Executive (Saudi Arabia) at Hippocratic AI

Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial IntelligenceIndustries

Requirements

Proven experience managing or supporting technology implementations within health systems
Strong knowledge of healthcare operations, IT systems, and digital transformation best practices
Professional fluency in both English and the local language (written and verbal)
Deep familiarity with healthcare workflows, stakeholder environments, and system dynamics in both the U.S. and Saudi Arabia
Exceptional communication, relationship-building, and project management skills
Willingness to travel to customer sites 1–3 times per month (visits typically lasting 1–3 days)
Authorization to live and work in Saudi Arabia (open to U.S. candidates willing to relocate with existing authorization)

Responsibilities

Lead and manage end-to-end implementation of Hippocratic AI’s platform in health systems
Act as the primary point of contact for client stakeholders, including administrative, operational, and IT leaders
Translate business and operational needs into tailored implementation strategies
Develop and execute training and change management plans to ensure successful adoption
Collaborate with Product, Engineering, and AI teams to share customer feedback and refine solutions
Monitor outcomes and continuously optimize workflows post-launch
Coordinate with U.S.-based counterparts to ensure alignment across global deployments

Skills

Key technologies and capabilities for this role

Customer SuccessHealthcare TechnologyStakeholder EngagementImplementation ManagementLLM DeploymentHealth SystemsTravel ReadinessClient Support

Questions & Answers

Common questions about this position

Is this Customer Success Executive role remote?

Yes, the role is remote but requires travel to customer sites 1–3 times per month, with visits typically lasting 1–3 days.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills are required for the Customer Success Executive position?

The role requires experience leading technology implementation within health systems, strong communication skills, cultural fluency across U.S. and local markets, and a preferred understanding of AI, LLMs, or NLP.

What is the company culture like at Hippocratic AI?

Hippocratic AI features a world-class team of leading experts in healthcare and AI, visionary leadership from top institutions, and an innovative mission to revolutionize global health outcomes with a safety-focused LLM.

What makes a strong candidate for this role?

Strong candidates have experience leading technology implementations in health systems, can engage stakeholders with strong communication and cultural fluency in U.S. and Saudi markets, and bring a flexible, hands-on approach including travel.