Customer Success Lead, Strategic Accounts
Notable115,000 - 140,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a strong background in enterprise-level SaaS transformation and strategic advisory, with extensive experience leading large-scale digital transformations within SaaS or enterprise software environments. They require deep expertise in technology-enabled business transformations and a proven ability to advise at the executive level, including experience leveraging AI to enhance work processes, decision-making, and problem-solving, such as AI-powered automation, workflow optimization, and data-driven insights.
Responsibilities
The Customer Success Executive will be accountable for the strategic leadership and execution of post-sales activities within ServiceNow’s most valuable accounts, driving ServiceNow’s long-term value by accelerating customers’ journey to success and ensuring predictable renewals. They will partner with C-level executives, guide seamless delivery of business transformation, foster collaboration with ServiceNow’s teams and strategic partners, proactively identify potential risks to success, and work with the customer and internal teams to develop strategies to overcome them. Additionally, they will focus on key performance indicators (KPIs) such as adoption, technical health, renewals, customer satisfaction, and expansion, aligning business transformation insights with organizational goals to ensure long-term success and advocate for innovation and continuous learning.
Skills
Customer Success
Account Management
Business Transformation
Relationship Building
Strategic Partnership
Risk Mitigation
C-Level Engagement
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Key Metrics
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees