Customer Success Engineer, Manager at Pave

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of experience in a technical customer-facing role
0-2 years of management experience leading technical teams in a fast-paced environment
Strong technical aptitude with the ability to understand complex [systems/technologies]

Responsibilities

Lead and develop a team of Customer Success Managers who serve as the primary technical interface between Pave and Customers
Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality
Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer
Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions
Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped
Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction
Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team

Skills

Key technologies and capabilities for this role

Customer SuccessAIMachine LearningCompensation BenchmarkingRevenue OperationsSales

Questions & Answers

Common questions about this position

What does the Customer Success Engineering team at Pave do?

The team onboards and manages 30-40 customers at a time, ensuring they implement and get value from Pave products quickly while partnering with Account Management, Sales, Product, and Engineering teams.

What are the main responsibilities of this Customer Success Engineer, Manager role?

The role involves leading and developing a team of Customer Success Managers who serve as the primary technical interface between Pave and customers, while establishing best practices, playbooks, configuration consistencies, and operational processes to scale the CSE function.

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this manager role?

Strong candidates will have experience leading customer success teams, expertise in technical customer interfaces, and skills in establishing scalable processes and best practices for customer onboarding and management.

Pave

Compensation management solutions for businesses

About Pave

Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.

New York City, New YorkHeadquarters

2019Year Founded

$165.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Competitive salary

Equity

Medical, dental & vision coverage

Commuter benefits

Catered lunch

Unlimited PTO policy

Risks

Competition from established HR tech companies like Workday and ADP is intensifying.

Data privacy concerns may arise from integrating with multiple HR systems.

Economic downturns could impact Pave's growth due to reliance on VC-backed clients.

Differentiation

Pave offers real-time compensation data, eliminating the need for spreadsheets.

Seamless integration with HRIS, ATS, and Cap Table systems sets Pave apart.

Pave's platform is powered by the largest real-time compensation dataset globally.

Upsides

Partnership with UKG enhances Pave's platform with valuable organizational data.

Pave's subscription model aligns with growing trends in enterprise software.

Increased focus on pay equity boosts demand for Pave's data-driven solutions.

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