OpenGov

Customer Success Engineer III

Dallas, Texas, United States

$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Customer SuccessIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, and have at least five years of experience in a technical customer success or engineering role. Strong analytical and problem-solving skills are required, along with the ability to develop and maintain technical expertise in multiple product suites.

Responsibilities

The Customer Success Engineer III will independently lead complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. They will prepare and provide professional demonstrations of assigned product suites to customers, analyze complex problems, and clearly document customer technical objectives, timelines, recommendations, and outcomes. The CSE will also contribute to internal and external knowledge bases, attend industry conferences, and effectively prioritize and escalate customer issues as needed.

Skills

Customer Success
Technical Assessments
Product Demonstrations
Problem Solving
Documentation
Technical Expertise
Risk Mitigation
Product Adoption

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Key Metrics

Redwood City, CaliforniaHeadquarters
2012Year Founded
$221.8MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, Government & Public SectorIndustries
501-1,000Employees

Benefits

Competitive Salary
Work from Anywhere
Unlimited Vacation
Mission-Driven Colleagues
World-Class Healthcare
Professional Development
Family Matters
Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.
Integration challenges from iGovServices acquisition may disrupt existing services.
Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.
The company offers strategic budgeting, permitting, and licensing software for governments.
OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.
Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.
Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

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