Customer Success Engineer, Public Sector
Rescale$60,000 - $90,000/year
- Full Time
- Junior (1 to 2 years), Junior (1 to 2 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Engineering, or a related technical field, and have at least five years of experience in a technical customer success or engineering role. Strong analytical and problem-solving skills are required, along with the ability to develop and maintain technical expertise in multiple product suites.
Responsibilities
The Customer Success Engineer III will independently lead complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. They will prepare and provide professional demonstrations of assigned product suites to customers, analyze complex problems, and clearly document customer technical objectives, timelines, recommendations, and outcomes. The CSE will also contribute to internal and external knowledge bases, attend industry conferences, and effectively prioritize and escalate customer issues as needed.
Skills
Customer Success
Technical Assessments
Product Demonstrations
Problem Solving
Documentation
Technical Expertise
Risk Mitigation
Product Adoption
OpenGov
Cloud-based software for government organizations
About OpenGov
OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.
Redwood City, CaliforniaHeadquarters
2012Year Founded
$221.8MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, Government & Public SectorIndustries
501-1,000Employees