Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- Past experience developing, implementing, or managing digital solutions
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
- Experience with web technologies, analytics, front-end development, and best practices for UX/UI
- Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
- Must exhibit proficiency in JavaScript development
- Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
- Expert knowledge of browser developer tools to test scripts & diagnose issues
- Familiarity with the page load lifecycle & techniques for performance optimization
- Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- 10% travel
Responsibilities
- Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
- Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements
- Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms
- Help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
- Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a full-time remote position as Quantum Metric is a remote-first company.
What skills are required for the Customer Success Engineer role?
Required skills include past experience developing, implementing, or managing digital solutions, proficiency in JavaScript development, experience with web technologies, analytics, front-end development, HTML, CSS, and JavaScript. Experience in client-facing roles like Professional Services or Customer Success is preferred, along with familiarity with digital analytics solutions.
What is the company culture like at Quantum Metric?
Quantum Metric prioritizes happy people with a diverse and inclusive culture, offering coaching, training programs, regular company-wide events, seasonal challenges, Employee Resource Groups, and a focus on building connections with customers.
What salary or compensation does this role offer?
This information is not specified in the job description.
What makes a strong candidate for this Customer Success Engineer position?
Strong candidates bring unique perspectives, uphold values of passion, persistence, and integrity, and don't need to meet every qualification. Relevant experience in client-facing roles, JavaScript proficiency, and web technologies are key.
Quantum Metric
Continuous product design and customer insights platform
About Quantum Metric
Quantum Metric focuses on Continuous Product Design, which helps organizations understand and prioritize the needs of their customers. The platform gathers insights from a significant portion of internet users, allowing businesses in sectors like retail, travel, financial services, and telecommunications to make informed decisions. By promoting a customer-centric approach, Quantum Metric enables teams to quickly align on what customers want and discover valuable opportunities for improvement. Unlike many competitors, Quantum Metric emphasizes real-time insights and collaboration between business and technology teams. The company's goal is to enhance customer experiences and drive value for its clients through a subscription-based model.
Colorado Springs, ColoradoHeadquarters
2015Year Founded
$221.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Consumer SoftwareIndustries
201-500Employees
Benefits
Flexible work environment
PTO plan
Health insurance
WFH + Internet Stipend
Growth opportunities
Equity + 401(k) matching
Risks
Market saturation from AI-driven analytics platforms could reduce differentiation.
Flexible payment options may shift focus from Quantum Metric's core services.
Competitive pressure from Alibaba and E-Mart partnership may impact retail clients.
Differentiation
Quantum Metric is a pioneer in Continuous Product Design, focusing on customer needs.
Felix AI offers real-time session summarization, enhancing digital customer experience.
Quantum Metric captures insights from 29% of the world's internet users.
Upsides
Increased focus on AI-driven analytics tools enhances customer experience.
Quantum Metric's new product suite improves digital decision-making.
Growing online shopping trends boost demand for digital platforms.
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