Customer Success Engineer

Position Overview

• Location Type: Remote-Friendly
• Employment Type: Full-time
• Salary: Not specified

Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

Requirements

• Not specified

Responsibilities

• Work directly with all users to ensure they can get the most value from the platform.
• Answer questions in Intercom, Slack, on the phone, or through email.
• Understand how to read API documentation.
• Understand how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...).
• Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
• Be a self-starter, comfortable with ambiguity, and willing to challenge the status quo.
• Be a strong team player.
• Be willing to ask questions when unsure.
• Take initiative when passionate about a topic/solution/process.
• Contribute across the organization and wear many hats as the company grows.

Application Instructions

• Not specified