Hightouch

Customer Success Engineer

Central America

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Data Platform, Customer Success, SaaSIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field, along with at least 3 years of experience in customer success or a similar technical support role, and a strong understanding of SaaS platforms, CRM systems, ESPs, and ERPs. Familiarity with API documentation and data warehouse concepts is also beneficial.

Responsibilities

The Customer Success Engineer will directly support users to maximize their value from the Hightouch platform, addressing inquiries via various channels such as Intercom, Slack, phone, and email. They will collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations to ensure optimal customer experiences, contribute to cross-functional projects, and proactively identify opportunities for improvement. The role requires a self-starter approach, willingness to embrace ambiguity, and a commitment to challenging existing processes while fostering a collaborative and supportive team environment.

Skills

API documentation reading

SaaS tools (CRMs, ESPs, ERPs)

Customer support

Communication (Intercom, Slack, phone, email)

Self-starter

Ambiguity management

Collaboration

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

Key Metrics

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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