Customer Success Engineer at Forward Networks

Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Networking, CybersecurityIndustries

Requirements

B.S. Computer Science or equivalent educational experience
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Candidates will work remote with 10-20% travel requirement for customer and internal meetings
Ideal candidate will be located in Central region of US
Highly Desired
One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)

Responsibilities

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forward Networks Platform
Working directly with our internal Product Management, Engineering, Sales and Marketing teams
Some travel to customer locations (<10%)

Skills

Key technologies and capabilities for this role

Customer SuccessTechnical SupportTroubleshootingNetwork Digital TwinProduct AdoptionCross-Functional CollaborationSubject Matter Expert

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Engineer role?

Candidates need a B.S. in Computer Science or equivalent, plus 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or government agency.

What key skills are needed for this position?

Required skills include a strong understanding of networking and security fundamentals, experience with multiple network vendors like Cisco, Juniper, and Palo Alto Networks, strong verbal and written communication skills, and excellent analytical and problem-solving abilities.

Is travel required in this role?

Yes, some travel to customer locations is required, but it is less than 10%.

What is the company culture like at Forward Networks?

Forward Networks offers a people-centric, innovative culture where brilliant minds shape the future of network reliability, security, and AI-ready operations, with a focus on building a special team.

What makes a strong candidate for this Customer Success Engineer position?

A strong candidate will have 5+ years of post-sales customer-facing experience in networking, deep knowledge of multiple network vendors, superior communication and presentation skills, and proven analytical problem-solving abilities with a track record of high customer satisfaction.

Forward Networks

Network modeling platform for enhanced security

About Forward Networks

Forward Networks offers a platform that enhances network security and visibility for businesses by using a digital twin, which is a virtual model of their physical network. This technology allows organizations to monitor network behavior, prevent outages, and reduce operational risks. The platform serves a variety of clients, including large corporations and federal agencies, by providing a comprehensive view of network data that improves the efficiency of Security Operations Centers. By charging clients for access to its platform, Forward Networks helps them save costs by reducing the time to resolve issues and lowering operational expenses.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$109.4MTotal Funding

SERIES_DCompany Stage

Data & Analytics, CybersecurityIndustries

51-200Employees

Benefits

Grow with us - We’re an agile team and early-stage company with plenty of opportunities to grow, as a company and as individuals

Competitive pay - Every team member receives a compensation package with competitive pay and equity

We offer top-grade insurance, with medical, dental, and vision benefits for you and your family

Time off - Vacations, holidays, family days. With no tracked time off, you can go as long as it’s okay with your manager

Risks

Emerging startups may offer competitive network validation solutions, challenging Forward Networks.

Rapid AI advancements could outpace Forward Networks' current capabilities.

Reliance on multi-cloud environments exposes Forward Networks to cloud provider risks.

Differentiation

Forward Networks offers a digital twin for comprehensive network visibility and validation.

The platform integrates AI for advanced network behavior prediction and troubleshooting.

Forward Networks supports multi-cloud environments, enhancing network security and compliance.

Upsides

Increased adoption of digital twin technology boosts demand for Forward Networks' platform.

AI integration in network validation positions Forward Networks as a market leader.

Rising multi-cloud environments create opportunities for Forward Networks' comprehensive solutions.

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