Customer Success Enablement Manager (SAP EH&S) at 3E

Canton, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Sustainability, Chemical SafetyIndustries

Requirements

5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services
Strong understanding of CS and AM workflows, with focus on retention and adoption
Experience designing scalable enablement programs with measurable impact
Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot)
Excellent communication, facilitation, and cross-functional collaboration skills
Strong analytical mindset, using data to tell stories and improve outcomes
Open to travel 10-20%

Responsibilities

Design and lead global onboarding, role-based development, and continuous learning experiences for CS and Account Management teams
Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes
Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts
Align enablement with go-to-market strategies, product launches, and business priorities
Lead internal and external training (live sessions, eLearning, certifications, webinars)
Serve as a customer advocate, using training as a tool for adoption and engagement
Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful
Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth
Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement
Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success
Continuously evolve the 3E Learning Center and Webinar Program using AI, automation, and customer insights
Lead collaborative learning forums to share best practices across global teams

Skills

Key technologies and capabilities for this role

Customer SuccessEnablementAdult Learning DesignOnboardingTraining ProgramsProduct StewardshipSAP EH&SAccount Management

Questions & Answers

Common questions about this position

Is experience with SAP EH&S required for this role?

Experience with SAP’s EH&S module or product stewardship workflows is not required, but it is strongly preferred and would set a candidate up for accelerated success.

What is the travel requirement for this position?

This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are needed to excel in this Customer Success Enablement Manager role?

Key skills include adult learning design, thriving in fast-moving environments, taking ownership of programs, and partnering cross-functionally; experience with SAP EH&S is preferred.

What makes a strong candidate for this position?

Strong candidates excel at adult learning design, thrive in fast-moving environments, take ownership of programs, and have preferred experience with SAP EH&S or product stewardship workflows for accelerated success.

3E

Chemical safety and regulatory compliance solutions

About 3E

3eco.com offers solutions for chemical and workplace safety, helping businesses comply with global regulations. They provide services for collecting and standardizing supplier data and managing Safety Data Sheets (SDS), making compliance easier for clients. Their subscription model gives access to a large database of SDSs and regulatory information, along with 24/7 support. 3eco.com stands out by combining data management with expert insights, enabling organizations to operate safely and sustainably.

Carlsbad, CaliforniaHeadquarters

1988Year Founded

ACQUISITIONCompany Stage

Industrial & Manufacturing, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Risks

Integration challenges from multiple acquisitions may affect service quality.

Increased competition could erode 3E's market share.

Strategic shifts from new ownership might disrupt operations or client relationships.

Differentiation

3E offers comprehensive solutions for chemical safety and regulatory compliance.

The company provides a vast database of over 10 million Safety Data Sheets.

3E's acquisition of Toxnot enhances its product compliance and sustainability capabilities.

Upsides

3E's acquisition of Quick-FDS expands its presence in the European market.

Collaboration with Cority significantly enhances 3E's Safety Data Sheet library.

Growing demand for digital compliance solutions boosts 3E's market potential.

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