Director of Customer Success
paytroniz- Full Time
- Senior (5 to 8 years)
Candidates should have 3+ years in customer success, account management, or enterprise consulting experience, with experience working with enterprise or strategic accounts; Fortune 500 experience is a plus. Strong business acumen and stakeholder management skills are required, along with confidence in leading executive discussions and change initiatives. Familiarity with HR or talent acquisition functions is a bonus, and proficiency in Google Workspace, Microsoft Office, and Salesforce is needed.
As a Customer Success Director, you will be the go-to strategic partner for enterprise customers, leading high-value conversations, accelerating ROI, boosting product adoption, and identifying expansion opportunities. You’ll build and execute strategic adoption and value plans, drive executive-level discussions, champion best practices, collaborate with internal teams, guide customers in embedding HireVue tools into their workflows, educate on best practices, and represent the customer internally. This role involves strategic advising, cross-functional collaboration, and proactive customer engagement, requiring a collaborative mindset and a passion for customer success.
AI-driven hiring solutions and candidate assessment
HireVue provides a hiring solution that uses artificial intelligence to improve the recruitment process. Its platform assesses candidates based on their potential rather than just their academic background or past experiences. By focusing on traits and skills that predict future success, HireVue helps companies discover talent that traditional methods might miss. The platform supports all stages of hiring, integrating with existing Applicant Tracking Systems (ATS) to enhance productivity and speed up the hiring process without compromising quality. Additionally, it includes text-powered solutions to keep candidates engaged at all times, allowing companies to quickly identify and secure top talent. HireVue also offers specialized services for hiring coders, ensuring that candidates not only have technical skills but also the ability to collaborate and meet deadlines. The goal of HireVue is to streamline the hiring process and help organizations find the best candidates efficiently.