Customer Success Director at Anaplan

The Customer Success Director will manage a team of 3-5 field resources, oversee a strategic set of customers in the Consumer industry, and execute the company's Customer Success strategy. Responsibilities include driving customer acquisition, implementation, adoption, and expansion, leading the team to achieve quarterly business goals, and meeting key performance metrics such as retention rates and expansion. The role involves fostering senior-level customer relationships, ensuring successful Anaplan implementations, helping customers achieve measurable business value, and identifying and mitigating customer risks.