Customer Success Manager
TelliusSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, EducationIndustries
Requirements
- Strong written and verbal communication skills
- High attention to detail with the ability to manage high-volume accounts
- Experience working with systems, templates, and automation tools
- An interest in data, customer engagement, and learning how to drive usage
- Australian working rights
Responsibilities
- Manage a large portfolio of small schools across NSW and QLD
- Own renewals with a clear, fixed pricing structure
- Identify opportunities for customer expansion and partner with Account Management team
- Build and run automated email sequences, renewal journeys, and usage prompts using HubSpot
- Support tech-driven onboarding for new schools that join your segment
- Track teacher and student usage and run targeted nudges at key moments
- Work closely with the Customer Success team to refine and improve repeatable, scalable service motions
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What work arrangement does this role offer?
The role provides location independence, allowing you to work from Sydney, interstate, or wherever you find inspiration, with tailored flexibility for work-life balance.
What benefits are available for this position?
Benefits include generous leave options, holistic wellbeing support through an employee assistance program and additional wellbeing leave, 14 weeks of paid parental leave for new parents with extra for birthing parents, and growth opportunities.
What skills are required for the Customer Success Coordinator role?
You need strong written and verbal communication skills, high attention to detail for managing high-volume accounts, experience with systems, templates, and automation tools, and an interest in data, customer engagement, and driving usage.
What is the company culture like at Atomi?
Atomi is driven by curiosity, humility, and a relentless focus on quality and innovation, with a human-first approach where your ideas matter, creativity counts, and you work alongside the best talent.
What makes a strong candidate for this role?
A strong candidate has strong communication skills, attention to detail for high-volume accounts, experience with automation tools like HubSpot, and a passion for data-driven customer engagement in education.
Atomic
Offers fractional trading and alternative investments
About Atomic
AtomicVest offers investment solutions in the fintech sector, focusing on individual investors and financial advisors. The company specializes in fractional trading, allowing users to buy and sell stocks in any dollar amount, which helps diversify portfolios without needing large sums of money. Additionally, AtomicVest provides alternative investing options, including commodities and real estate, to enhance returns and reduce risk. Its developer-friendly APIs and customizable platform set it apart from competitors, with the goal of transforming the investment landscape through flexible and personalized options.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$24.4MTotal Funding
SERIES_ACompany Stage
Enterprise Software, Fintech, Financial ServicesIndustries
11-50Employees
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Unlimited Paid Time Off
Hybrid Work Options
Company Equity
Risks
Increased competition from fintech companies offering similar API-driven solutions.
Regulatory scrutiny could lead to higher compliance costs for Atomic.
Economic downturns may reduce consumer interest in investing.
Differentiation
Atomic offers fractional trading, allowing investments with any dollar amount.
Developer-friendly APIs enable seamless integration with other financial platforms.
Customizable front-end experiences cater to specific design and user needs.
Upsides
Increased interest in fractional trading among millennials and Gen Z.
Growing demand for alternative investments like real estate and private equity.
The rise of embedded finance creates new opportunities for Atomic.
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