[Remote] Customer Success Business Partner at Anaplan

Switzerland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Proven experience managing enterprise customers with complex solutions, either in a Customer Success, Solution Consulting, Implementation, or Advisory capacity
Demonstrated ability to influence and build trust with senior stakeholders
Comfortable navigating complex organisations, managing multiple stakeholders, and driving strategic alignment
Exceptional communication, interpersonal, and presentation skills – able to explain technical topics in simple, business-relevant terms
Experience leading cross-functional teams to deliver successful customer outcomes
Highly customer-centric, with a passion for solving problems and delivering long-term value
Strong time management and prioritisation skills in a dynamic, high-growth environment
Fluency in English and German is a must
Preferred Skills
Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions
Background in Finance, Accounting, Supply Chain or Management Consulting is advantageous

Responsibilities

Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business
Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan, from onboarding to renewal and expansion
Collaborate with internal teams to align customer success plans with broader account strategies and growth targets
Identify and flag risks early, manage escalations effectively, and champion your customers internally
Educate and guide customers on best practices in scenario planning using Anaplan
Build and maintain strong executive relationships with key stakeholders, in our targeted Lines of Business
Facilitate connections with other Anaplan teams (Product, Support, Community, Sales, Partners) to deliver a seamless customer experience

Skills

Customer Success

Account Management

SaaS

Adoption

Expansion

Strategic Advisory

Escalation Management

Cross-functional Collaboration

Business Outcomes

Scenario Planning

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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