Customer Success Associate at Coco

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Technology, Supply Chain, SaaSIndustries

Requirements

2+ years of experience in customer support, account management, or a similar role
Strong communication skills with the ability to articulate technical information clearly to both internal and external stakeholders
Detail-oriented with a commitment to high-quality service delivery
Data entry pro ensuring accuracy and efficiency in every task
Ability to troubleshoot and resolve client issues proactively
Huge team player with a team-first mentality

Responsibilities

Support Customer Success Managers (CSMs) in executing successful implementations for vendor partners to ensure smooth operations and customer satisfaction
Collaborate with CSMs on partnership execution while taking initiative and ownership where appropriate to improve vendors’ experience
Support CSMs across the whole partnership lifecycle: from pre-implementation data handling to post-implementation day-to-day troubleshooting and requests
Assist in preparing training materials to guide partners through a seamless onboarding process
Train the Choco AI model by processing orders before a partnership launch to ensure high accuracy levels and set up partnerships for success

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer SupportCommunicationTrainingAIData HandlingOnboardingTroubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position offers a hybrid work schedule with 3 days in the office and 2 days working remotely.

What experience is required for the Customer Success Associate role?

Candidates need 2+ years of experience in customer support, account management, or a similar role.

What key skills are they looking for in candidates?

Strong communication skills, detail-oriented approach, data entry proficiency, troubleshooting ability, and a team-first mentality are essential.

What is the company culture like at Choco?

Choco seeks hungry and humble individuals who embrace hard work, put the team first, and are committed to building a lasting company with urgency, speed, and a long-term vision.

What makes a strong candidate for this position?

A strong candidate has 2+ years in customer support or account management, excels in communication and data entry, proactively troubleshoots issues, and demonstrates a team-first mentality.

Coco

Food delivery service from local restaurants

About Coco

CocoDelivery.com is a food delivery service that connects customers with local restaurants, ensuring faster, hotter, and fresher deliveries. It features a transparent pricing model with a single delivery fee, avoiding hidden costs that are common in the industry. The company also supports local restaurants by helping them reach a wider customer base, while operating with a commitment to zero emissions, appealing to environmentally conscious consumers. By charging a delivery fee shared with restaurants, CocoDelivery.com aims to maintain lower fees and generate profits through high order volume.

Santa Monica, CaliforniaHeadquarters

2020Year Founded

$40.4MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Social ImpactIndustries

501-1,000Employees

Risks

Dependency on Uber's platform may lead to loss of direct customer relationships.

Technological challenges in partnerships could delay delivery improvements.

Reliance on robotic systems may face public resistance and technological malfunctions.

Differentiation

Coco promises faster, hotter, and fresher deliveries than competitors.

The company operates with a zero-emissions model, appealing to eco-conscious consumers.

Transparent pricing with no markups or tips sets Coco apart in the delivery industry.

Upsides

Partnership with Uber Eats expands market reach and customer base.

Advancements in AI and robotics reduce operational costs and increase efficiency.

Growing demand for sustainable delivery aligns with Coco's zero-emissions promise.

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