Customer Success Associate at Topline Pro

New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Exceptional written and verbal communication skills; able to make complex things sound simple
Genuine passion for helping people and delivering great customer experiences
Strong organizational and time management skills; can juggle multiple priorities smoothly
Growth mindset, open to feedback and eager to learn and improve
Comfort working across different teams and systems; flexible and tech-savvy
Spanish fluency is a plus
Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality
Excited to begin or grow your career in a go-to-market, customer-facing tech world
Love connecting with people and solving problems with a positive attitude
Curious, adaptable, and not afraid to jump into new challenges
Take pride in doing things well and care deeply about customers’ success
Bring energy, empathy, and clear communication to everything you do

Responsibilities

Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency
Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported
Flex between teams, from customer support to onboarding, stepping in where help is needed most
Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track
Learn new technologies quickly and help improve internal processes as we scale
Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences
Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication

Skills

Key technologies and capabilities for this role

AsanaGoogle WorkspaceCustomer SupportTroubleshootingCommunicationTime ManagementOnboarding

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Associate role?

The position offers a $60K base salary plus equity.

Is this position remote or onsite?

The role is onsite.

What skills are required for this Customer Success Associate position?

Exceptional written and verbal communication skills, strong organizational and time management skills, and a growth mindset are required. Flexibility across teams and tech-savviness are also key, with Spanish fluency as a plus.

What benefits does Topline Pro offer?

Benefits include full medical, dental, and vision health coverage, a 401(k) plan (non-matching), unlimited vacation, 9 company holidays including election day, 1 personal volunteer day, company-paid Wellhub membership, computer and workspace enhancements, and dinner covered with Uber Eats plus a stocked kitchen.

What makes a strong candidate for this role?

Strong candidates have a passion for helping people, exceptional communication skills, organizational abilities, a growth mindset, and prior customer-facing experience like retail or hospitality. They are excited about go-to-market tech careers, adaptable, and bring energy and empathy.

Topline Pro

Generative AI platform for home services

About Topline Pro

Topline Pro provides a Generative AI platform that helps home service businesses improve their online presence and customer engagement. The platform allows users to create custom websites that are optimized for search engines, making it easier for potential customers to find them. Additionally, it includes an application that manages content for local listings, automates social media posts, and enables online payment processing. This service is particularly beneficial for small businesses and home service professionals, as it simplifies their operations and enhances their visibility in the market. Unlike many competitors, Topline Pro focuses specifically on the home services sector and offers subscription-based access to its tools, ensuring that clients have ongoing support and resources to grow their businesses.

Boston, MassachusettsHeadquarters

2020Year Founded

$16.5MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Company Equity

Risks

Increased competition from companies like Honey Homes and Puls Technologies.

Slowdown in the housing market may impact demand for home services.

Rising raw material prices could reduce investment in subscription-based platforms.

Differentiation

Topline Pro uses Generative AI to enhance discoverability and trust for home services.

The platform offers SEO-optimized websites, boosting online visibility for small businesses.

Topline Pro automates social media and payment processes, streamlining business operations.

Upsides

Raised $12M in Series A funding, indicating strong investor confidence.

Named to 2023 SMBTech 50, highlighting its growth potential and industry recognition.

Growing demand for AI-driven SEO tools aligns with Topline Pro's offerings.

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