Customer Success Associate
MetaviewSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Enterprise SoftwareIndustries
Requirements
Candidates should possess a 2-year degree or equivalent experience, more than one year of experience in a customer service role, superior organizational and communication skills, and working knowledge of Microsoft Office. Familiarity with Zendesk and Google Docs is considered a plus.
Responsibilities
The Customer Success Associate will provide timely and accurate information to customers via phone or email, process customer support requests according to established policies, work closely with the operations team to resolve issues, provide feedback to the operations team, and partner with other teams to meet customer expectations. They will also acquire new knowledge and enhance their skills to improve customer service.
Skills
Microsoft Office
Communication Skills
Organizational Skills
Zendesk
Google Docs
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees