Customer Success Account Manager at Business Wire

Washington, District of Columbia, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Press Release Distribution, Regulatory Disclosure, Public Relations, MediaIndustries

Requirements

Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level
Excellent written and verbal communication skills, including presentation skills
Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail
Proven success in meeting and exceeding sales goals by managing all stages of the sales cycle including needs analysis, presentation, proposal, negotiation and closing
Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred
BA/BS degree, or international equivalent, preferred
Minimum of 2 years outside sales experience required
Proficiency with Salesforce.com

Responsibilities

Develops thorough knowledge of the industry, our products and services, as well as those of our competitors
Effectively communicates the value proposition and ROI of Business Wire products and services
Maintains relationships with key stakeholders among assigned accounts
Builds volume within established accounts by expanding the breadth of products purchased to increase revenue
Meets with clients a minimum of 10 times per month via in-person meetings and/or webinars building relationships and selling Business Wire products and services within assigned territory
Maintains professional and technical knowledge by attending conferences, reviewing professional publications, establishing personal networks, and participating in professional industry societies and associations
Meets or exceeds sales quotas and performance objectives
Promotes customer relations by soliciting feedback through all forms of communication to verify satisfaction and uncover hidden issues/problems
Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures
Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in SalesForce CRM
Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers
Works collaboratively in a group setting to achieve shared results

Skills

Key technologies and capabilities for this role

SalesForce CRMAccount ManagementUpsellingCross-sellingClient RetentionSales QuotasContract NegotiationROI AnalysisStakeholder ManagementCRMSalesforce

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Account Manager role?

A minimum of 2 years of outside sales experience is required, along with proficiency with Salesforce.com. A BA/BS degree or international equivalent is preferred.

What are the key skills needed for this position?

Strong interpersonal skills to develop relationships across organizational hierarchies, excellent written and verbal communication skills including presentations, and exceptional time management skills are essential. Proven success in meeting sales goals through the full sales cycle is also required.

Is this a remote position or does it require in-person work?

The role requires meeting with clients a minimum of 10 times per month via in-person meetings and/or webinars.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Account Manager position?

Candidates with proven success in meeting sales goals, strong relationship-building skills across C-level executives, proficiency in Salesforce, and experience communicating with professionals in investor relations, PR, or marketing will stand out.

Business Wire

Global press release distribution services

About Business Wire

Business Wire provides press release distribution and regulatory disclosure services to organizations, journalists, and regulatory authorities. Their main service allows clients to disseminate news to targeted audiences through various channels. The NX network, a patented technology, ensures that press releases are delivered directly into editorial systems, enhancing reliability and efficiency. Unlike competitors, Business Wire offers tailored distribution packages and additional services like media targeting and guidance, which help clients maximize their communication efforts. The goal of Business Wire is to help businesses and organizations effectively share their news on a global scale.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$1,700MTotal Funding

IPOCompany Stage

Consulting, Consumer SoftwareIndustries

501-1,000Employees

Benefits

Remote work flexibility

Health benefits

$100 monthly fitness allotment

Tuition reimbursement program

Enhanced mental health resources

401(k) plan with generous company match

Annual profit sharing contribution

PTO: Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

Risks

Emerging AI technologies could disrupt traditional press release distribution models.

Streaming TV platforms may shift advertising budgets away from traditional channels.

Real-time solutions in industries may pressure Business Wire to enhance its real-time capabilities.

Differentiation

Business Wire's NX network ensures direct delivery into editorial systems, enhancing reliability.

The company offers tailored press release distribution services to reach specific target audiences.

Business Wire provides educational resources to keep clients informed about industry trends.

Upsides

Increased demand for AI-driven personalization can enhance client engagement and satisfaction.

The rise of streaming TV platforms presents new opportunities in digital media channels.

Growing partnerships with educational institutions can enhance Business Wire's educational resources.

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