Customer Success - 2026 Graduates at Rilla

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

SaaS, SalesIndustries

Requirements

Excellent communication skills
Ability to move, think, act, and learn extremely fast
Insane intrinsic drive and hustle to learn more and do better every day
Energized by building a startup from the very beginning and working in the office
Customer obsessive: deeply cares about delighting clients and solving their pains, not vanity metrics
Infinite learner: always looking to learn more and faster, feels uneasy when complacent, constantly seeks discomfort
Team player: loves giving and receiving feedback and learning/growing as a team
Unafraid of failure: takes risks, sees failure as an opportunity to learn/grow, excited by learning opportunities
Affinity for the unconventional: rejects conventional wisdom, not afraid to try weird/crazy ideas
Extremely focused: practices extreme focus, prioritizes time/resources for maximum efficiency

Responsibilities

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with Rilla
Build relationships with clients and develop deep empathy for their workflows and requirements, including visiting clients in person
Measure and communicate impact through product analytics and financial metrics, including ROI analyses and case studies
Drive customer account growth through persuasive storytelling supported by data, taking ownership of the NRR metric
Coordinate with Account Managers to drive large upsell opportunities for enterprise customers

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingProduct AnalyticsFinancial AnalysisAccount ManagementClient RelationshipsSales Enablement

Questions & Answers

Common questions about this position

What is the salary for this Customer Success role?

The salary is $90K.

Is this position remote or onsite?

The position is onsite.

What qualities make someone a strong fit for this role?

Ideal candidates are customer obsessive, infinite learners who seek discomfort, team players who embrace feedback, unafraid of failure and excited by learning opportunities, and have an affinity for unconventional approaches.

What are the main responsibilities in this Customer Success position?

Responsibilities include facilitating customer onboarding, building client relationships with in-person visits, measuring impact via analytics and ROI, driving account growth and NRR through data storytelling, and coordinating upsells with Account Managers.

What is the company culture like at Rilla?

Rilla fosters a high-growth startup culture with a Customer Success Team at the intersection of customers, product, and go-to-market, emphasizing collaboration, deep customer empathy, data-driven growth, and team learning.

Rilla

Speech analytics for outside sales teams

About Rilla

Rilla Voice offers a speech analytics service designed specifically for outside sales teams. Its main product is a virtual ridealong tool that records, transcribes, and summarizes sales conversations, providing insights that help sales managers coach their representatives more effectively. This tool allows managers to analyze conversations and improve sales performance without the need for in-person ridealongs, making them significantly more efficient—reportedly 8 times faster and 20 times more effective. Rilla Voice differentiates itself from competitors by focusing on the unique needs of outside sales teams and delivering measurable improvements in sales metrics, such as increased average ticket prices and consistent week-over-week growth for its clients. The goal of Rilla Voice is to enhance the performance of sales teams through better coaching and analytics, ultimately driving higher sales for businesses.

New York City, New YorkHeadquarters

2019Year Founded

$3.8MTotal Funding

SEEDCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Risks

Increased competition from established players like Gong and Chorus.ai.

Potential privacy concerns over recording face-to-face sales conversations.

Dependence on partnerships, which may not yield expected synergies.

Differentiation

Rilla Voice offers a unique virtual ridealong tool for outside sales teams.

The tool transcribes and analyzes sales conversations for performance improvement.

Rilla Voice's service increases sales managers' efficiency by 20 times.

Upsides

Partnership with ServiceTitan expands Rilla's reach in the home improvement industry.

Rilla Voice is cash flow positive with seven figures in annual recurring revenue.

Growing demand for AI-driven sales coaching tools among SMBs boosts Rilla's market potential.

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