dbt Labs

Customer Solutions Engineer, UK

United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Data & Analytics, SoftwareIndustries

About Us

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

  • Code-based data transformations unlock transparency, flexibility, and collaboration
  • Analysts should adopt software engineering best practices to build trusted data products
  • Core analytics infrastructure should be open source and user-controlled
  • Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

Location

United Kingdom (remote)

About the Role

We're looking to add a new team member to our growing Customer Solutions Engineering team in the United Kingdom. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate. We work across multiple channels to support users of dbt Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we’d love to meet you.

What You'll Do

  • Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas
  • Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge
  • Take ownership of customer challenges, from initial troubleshooting to resolution
  • Enhance our documentation, ensuring it’s both technically accurate and easily understood
  • Proactively seek out professional development opportunities, always aiming to bring more to our team and our users
  • Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product

What You'll Need

  • Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
  • A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
  • Exceptional written and verbal communication skills
  • A genuine drive for solving problems and helping others
  • A strong technical foundation, especially within a SaaS support environment
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
  • Experience building documentation or technical how-to guides using a variety of media (text, images, video)
  • A creative attitude towards problem solving, and enjoy working directly with business stakeholders to help them get past roadblocks

What Will Make You Stand Out

  • Hands-on experience with YAML or JSON structures
  • Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
  • The ability to break down more complex technical concepts and communicate them to stakeholders verbally and in writing
  • Practical experience with dbt

Remote Hiring Process

  • Interview with a Talent Acquisition Partner (30 Mins)
  • Interview with Hiring Manager
  • Technical Task (Take home) And Interview with Manager, CS to deep dive/discuss Take Home Technical Task
  • Three Team Interviews

Skills

Customer Support
Problem-Solving
Technical Support
Data Transformation
Analytics Engineering
dbt Cloud
Communication

dbt Labs

Cloud-based data management platform for analytics

About dbt Labs

GetDBT.com is a cloud-based data management platform that helps companies streamline their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and ensures data quality through testing and governance features. Unlike its competitors, GetDBT.com focuses on scalability and complexity, making it suitable for businesses at various stages of data maturity. The company's goal is to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Philadelphia, PennsylvaniaHeadquarters
2016Year Founded
$403.1MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Unlimited Paid Time Off
401(k) Company Match
401(k) Retirement Plan
Health Insurance
Paid Parental Leave
Wellness Program
Home Office Stipend

Risks

Increased competition from Fivetran's integration may lead to customer attrition.
Dbt Mesh's complexity could cause integration challenges for existing users.
New executive appointments may lead to strategic shifts misaligned with customer expectations.

Differentiation

Dbt Labs offers a unique open-source analytics engineering tool for data transformation workflows.
The platform supports SQL-based data modeling, appealing to data analysts and engineers.
Dbt Mesh architecture allows cross-project model referencing, enhancing scalability for complex data needs.

Upsides

Collaboration with Fivetran enhances platform capabilities, attracting more enterprise clients.
Mark Porter's appointment as CTO could drive technological advancements and innovation.
Recent dbt Cloud enhancements improve collaboration, appealing to large teams and enterprises.

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